Project Manager

PPMS Field Marketing Pvt Ltd; Bengaluru; On-site; INR 4,200,000 - 6,400,000; Full time

Job summary

PPMS Field Marketing Pvt Ltd invites applications for a National Operations Manager to lead nationwide merchandising and execution across India. This senior role ensures KPI achievement, SOP adherence, budget control, and ongoing improvement of the delivery model while partnering with senior management and clients to drive operational excellence.

The position demands 10+ years of experience in operations with large teams, strong leadership, and a track record in Retail/FMCG/QSR sectors.

Qualifications

• Strong operational planning and KPI management expertise.
• Budget monitoring and delivery optimization.
• MIS evaluation and performance analytics.

Responsibilities

• Ensure smooth nationwide operations with all KPIs met through effective manpower and route management.
• Manage complete merchandising and execution delivery through operations teams across the country.
• Plan budgets and manage the complete merchandising delivery system at a national level.
• Ensure KPIs are achieved across all channels and programs in coordination with senior management.
• Drive consistent SOP implementation through Regional Managers and Operations Managers.
• Introduce process improvements aligned with client requirements.
• Develop training modules for merchandising and promotion excellence.
• Monitor budgets and establish economic working norms.
• Ensure legally compliant operational systems across regions.
• Continuously enhance the delivery model for timely, high‑quality execution.
• Escalate issues and guide teams for quick resolution.
• Negotiate with clients on salary revisions, incentives, and additional business opportunities.
• Closely monitor MIS and evaluate operational performance reports.
• Conduct monthly reviews with Regional and Operations Managers.
• Drive adoption of best practices and act as a brand ambassador of PPMS.

Skills

Operational planning

KPI management

Budget monitoring

MIS analytics

Leadership across teams

Education

Any Graduate Degree

Job description

Role Overview of a National Operations Manager

PPMS is hiring a National Operations Manager to lead end‑to‑end merchandising and execution delivery across India. This senior leadership role ensures KPI achievement, SOP adherence, budget control, and continuous improvement of the national delivery model while partnering with senior management and clients to drive operational excellence.

Key Job Details

• Job Title: National Operations Manager
• Locations: Bangalore, Chennai, Hyderabad, Mumbai
• Experience: Minimum 10+ years
• Employment Type: Full‑Time
• Preferred Industries: Retail, FMCG, QSR

National Operations Manager Responsibilities

Strategic Responsibilities

• Ensure smooth nationwide operations with all KPIs met through effective manpower and route management.
• Manage complete merchandising and execution delivery through operations teams across the country.

Operational Execution

• Plan budgets and manage the complete merchandising delivery system at a national level.
• Ensure KPIs are achieved across all channels and programs in coordination with senior management.
• Drive consistent SOP implementation through Regional Managers and Operations Managers.
• Introduce process improvements aligned with client requirements.
• Develop training modules for merchandising and promotion excellence.
• Monitor budgets and establish economic working norms.
• Ensure legally compliant operational systems across regions.
• Continuously enhance the delivery model for timely, high‑quality execution.
• Escalate issues and guide teams for quick resolution.
• Negotiate with clients on salary revisions, incentives, and additional business opportunities.
• Closely monitor MIS and evaluate operational performance reports.
• Conduct monthly reviews with Regional and Operations Managers.
• Drive adoption of best practices and act as a brand ambassador of PPMS.
• Handle additional responsibilities assigned by management as required.

Educational Qualification

Any Graduate Degree (Mandatory)

Experience Requirements

• Minimum 10+ years of experience in operations and large team leadership at a national scale.
• Prior exposure to Retail, FMCG, or QSR industries preferred.

Core Skills & Competencies

Technical Skills

• Strong operational planning and KPI management expertise.
• Budget monitoring and delivery optimization.
• MIS evaluation and performance analytics.

Behavioral Competencies

• Innovation‑driven and client‑focused mindset.
• Strong performance management capabilities.

Leadership Traits

• Strong leadership with the ability to manage multiple priorities.
• Well‑organized, systematic, and process‑driven approach.
• Commitment to implementing best‑in‑class practices.
• Client‑oriented approach with strong business partnership skills.

Team Interactions

Internal Teams

• Regional Managers
• Operations Managers
• HR / Admin / Accounts Teams
• Senior Management

External Teams

• Client Teams