Program Manager

Nalashaa; Bengaluru; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Nalashaa in Bengaluru seeks an experienced Program Manager to lead complex enterprise software delivery across multiple projects. You will own end‑to‑end program strategy, budgets, client relationships, and governance, while ensuring predictable outcomes and continuous improvement.

You will mentor Project Managers, drive cross‑functional collaboration, and align delivery with business goals, ROI, and growth opportunities for key accounts.

Qualifications

• 10–14 years in software development and IT services delivery.
• 3+ years managing programs with multiple concurrent projects.
• Strong experience in enterprise software delivery across ISVs, healthcare IT, or enterprise tech.
• Proven leadership across large cross-functional teams in SDLC.
• Strong understanding of Agile, Scrum, and Hybrid delivery.
• Hands-on budgeting, forecasting, P&L/margin management, resource planning, vendor management.
• Experience managing client engagements under SOW and MSA contracts.
• Familiar with T&M, Fixed‑Fee, and Outcome‑Based models including billing milestones.
• Proficient in JIRA, Confluence, MS Project or similar tools.
• Bachelor’s in Engineering/IT; MBA preferred.

Responsibilities

• Own program strategy, charter, scope, milestones, and integrated roadmap across multiple projects.
• Establish standardized planning, governance, and delivery processes for the portfolio.
• Lead and mentor Project Managers across the program and ensure delivery standards.
• Manage budgets, forecasts, burn rates, and revenue recognition.
• Build strong client relationships and identify opportunities for account growth.
• Publish monthly program health dashboards and ensure compliance with ISO standards.

Skills

Software development

IT services

Enterprise delivery

SDLC leadership

Agile & Scrum

Budgeting & forecasting

P&L management

Vendor management

JIRA & Confluence

Stakeholder management

Education

Bachelor's degree in Engineering/IT

MBA preferred

Tools

JIRA

Confluence

MS Project

SOW/MSA tools

Job description

We are looking for an experienced and hands‑on Program Manager with a strong background in enterprise software delivery and program execution. The ideal candidate will be responsible for managing multiple concurrent projects under a unified program strategy, leading Project Managers, and ensuring predictable delivery outcomes. The role requires end‑to‑end ownership of program delivery, budgets, commercials, client relationships, resource planning, and business outcomes. The individual will act as a strategic delivery leader, connecting project execution with broader business objectives, identifying opportunities for account growth, driving operational efficiencies, and ensuring continuous improvement across the portfolio. The candidate should have the ability to manage senior stakeholders, lead cross‑functional teams, oversee program‑level financials, and translate client requirements into actionable delivery roadmaps.

Responsibilities

Roles & Responsibilities

A. Program Planning & Execution

• Own and maintain the overall program strategy, charter, scope, milestones, and integrated roadmap across multiple projects.
• Establish standardized processes for project planning, execution, governance, and delivery across the portfolio.
• Consolidate individual project plans into an integrated program plan, tracking cross‑project dependencies and milestones.
• Review and approve scope, estimations, Work Breakdown Structures (WBS), project plans, deliverables, and stage gates for new and existing engagements.
• Identify account‑mining opportunities through regular interactions with clients and project teams, including daily scrum meetings.
• Develop and present quarterly technology and customer roadmaps aligned with business objectives.
• Conduct monthly steering committee meetings covering delivery performance, projected vs. actuals, technical accomplishments, risks, and upcoming opportunities.
• Drive productivity improvement initiatives, including AI adoption, with a target of reducing hands‑on‑keyboard effort by 25% across projects.

B. Project Management & Team Leadership

• Lead, mentor, and manage a team of Project Managers, ensuring consistent delivery standards across projects.
• Establish and review project governance practices, including weekly status reports, RAID logs, milestone tracking, and burn‑down reports.
• Monitor project health and performance through internal dashboards, P360 scores, and delivery metrics.
• Conduct regular one‑on‑one meetings with Project Managers to review delivery progress, risks, performance, and career development.
• Act as the escalation point for critical project issues and drive structured recovery plans with clear ownership and timelines.
• Participate in selected client scrum calls to assess delivery quality, identify potential risks, and ensure execution standards.
• Drive continuous improvement in project management processes, reporting standards, templates, and performance measurement.
• Develop succession plans and leadership readiness programs for high‑performing team members.

C. Budget, Financial & Commercial Management

• Own program budgets, financial forecasts, burn rates, revenue, costs, and margins.
• Monitor financial performance and publish monthly program financial reports.
• Manage contractual obligations under Statements of Work (SOW) and Master Service Agreements (MSA).
• Drive change control processes for changes in scope, cost, timelines, and deliverables.
• Coordinate with solution teams and clients to prepare SOW documentation for account‑mining initiatives and drive approvals.
• Track billing milestones and revenue recognition across Time & Material (T&M), Fixed‑Fee, and Outcome‑Based engagements.
• Work closely with Finance and PMO teams to ensure timely billing, invoicing, and revenue tracking.
• Review contract renewals, amendments, and commercial terms in coordination with Sales and leadership.
• Manage vendor and partner performance against contractual commitments.

D. Client Relationship & Business Growth

• Build and maintain strong relationships with client stakeholders, including senior management and decision‑makers.
• Drive monthly and quarterly client reviews, presenting value‑added insights beyond standard delivery metrics.
• Identify opportunities for account expansion, additional projects, and technology‑driven solutions.
• Partner with Sales and account teams to develop account growth plans and convert client requirements into new engagements.
• Define success metrics, ROI, and expected business benefits with clients and track outcomes beyond project go‑live.
• Drive client confidence, satisfaction, and long‑term engagement through proactive communication and delivery governance.
• Support change management, user adoption, training, and transition activities for major releases.

E. Governance, Reporting & Process Improvement

• Publish monthly program health dashboards covering schedule, budget, quality, risks, and customer sentiment.
• Maintain audit‑ready documentation, including program charters, change requests, decision logs, and closure reports.
• Conduct project retrospectives, quarterly client reviews, and post‑program evaluations.
• Ensure project artefacts and delivery processes comply with ISO standards and organizational quality requirements.
• Work closely with the ISO team to ensure audit readiness and prevent non‑conformities.
• Leverage AI‑enabled tools for reporting, risk identification, documentation, and knowledge management.

F. People Management & Capability Development

• Coach and mentor Project Managers, developing them into future Program Managers.
• Plan resource allocation, capacity, ramp‑ups, and backfills in coordination with Resource Management teams.
• Partner with HR on recruitment, performance management, annual reviews, and career development.
• Establish and review individual and team KPIs aligned with delivery quality, productivity, and business objectives.
• Identify skill gaps and drive relevant training and capability development initiatives.
• Develop structured onboarding plans for new team members joining the portfolio.

Requirements

A. Experience & Technical Skills

• 10–14 years of experience in software development and IT services delivery, with at least 3 years of experience managing programs involving multiple concurrent projects.
• Strong experience in enterprise software delivery, preferably across ISVs, healthcare IT, or enterprise technology environments.
• Proven experience leading large cross‑functional teams across the complete Software Development Life Cycle (SDLC).
• Strong understanding of Agile, Scrum, and Hybrid project delivery methodologies.
• Hands‑on experience in program budgeting, financial forecasting, P&L/margin management, resource planning, and vendor management.
• Experience managing client engagements governed by SOW and MSA contracts.
• Good understanding of T&M, Fixed‑Fee, and Outcome‑Based commercial models, including change control, billing milestones, and revenue recognition.
• Proficiency in project management tools such as JIRA, Confluence, MS Project, or similar platforms.
• Ability to interpret delivery and financial data, identify risks, and develop actionable improvement plans.
• Bachelor's degree in Engineering, IT, or a related discipline. Master's degree or MBA is preferred.

B. Program & Leadership Capabilities

• Proven ability to manage multiple projects under a unified program strategy and governance framework.
• Experience leading and mentoring Project Managers and cross‑functional delivery teams.
• Strong decision‑making, problem‑solving, and stakeholder management skills.
• Ability to manage senior client stakeholders and influence business and technology decisions.
• Experience handling delivery escalations, recovery plans, and critical project risks.
• Ability to connect program execution with business objectives, ROI, and measurable outcomes.
• Strong commercial awareness and understanding of account growth and mining opportunities.

C. Good to Have

• PMP, PgMP, PRINCE2, SAFe, PMI‑ACP, or Certified Scrum Master (CSM) certification.
• Experience working with AI‑enabled project management tools and delivering AI or data‑driven initiatives.
• Exposure to healthcare IT and compliance frameworks such as HIPAA and SOC 2.
• Experience working with global clients across the US and European markets.

D. Soft Skills

• Excellent communication, presentation, and negotiation skills.
• Ability to work effectively with global stakeholders across different cultures and time zones.
• Strong ownership, accountability, and the ability to make independent decisions.
• Calm and composed approach to managing high‑pressure situations.
• Strategic thinking combined with hands‑on execution capabilities.
• Strong mentoring and people development orientation.