Project Coordinator – One Stop Elderly Centre

HelpAge India; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

HelpAge India in Gurgaon invites a Project Coordinator for the One Stop Elderly Centre to lead establishment, management, and sustainability of integrated elderly care services under one roof. You will coordinate program planning, budgeting, service delivery, partnerships with government and NGOs, team development, and reporting to meet donor commitments and improve beneficiary outcomes.

The role requires strong leadership, stakeholder engagement, MIS improvements, and a commitment to elder

Qualifications

• Master’s degree in Social Work / Public Health / Development Studies or related field.
• 3–5 years of experience in program management, preferably in elderly care or community development.
• Experience in multi-stakeholder and donor-funded programs.
• Strong program management, leadership, and communication skills.
• Knowledge of elderly welfare schemes and social protection systems.
• English and Hindi language proficiency.

Responsibilities

• Lead setup, operationalization, and expansion of OSEC centres at assigned locations.
• Develop annual work plans, budgets, and implementation strategies.
• Ensure infrastructure, staffing, and systems are aligned with OSEC standards.
• Oversee day-to-day delivery of integrated services (healthcare, physiotherapy, psychosocial support, legal aid, social security).
• Monitor service quality, utilization, and beneficiary satisfaction.
• Strengthen MIS systems and ensure data quality and accuracy.
• Submit timely program reports to internal and donor stakeholders.
• Conduct regular field visits, audits, and review meetings.
• Build partnerships with government departments, hospitals, NGOs, and CSR partners.
• Supervise staff and build team capacity; drive performance management.

Skills

Program management

Leadership

Monitoring & evaluation

Communication skills

Problem-solving

Education

Master’s degree in Social Work / Public Health / Development Studies / related field

Tools

MIS systems

Job description

Position : Project Coordinator – One Stop Elderly Centre

Location : Gurgaon (Old)

Reports to : State Programme Manager

Tenure : 1 Year (project duration)

HelpAge India is a secular, not-for-profit organisation in India, registered under the Societies’ Registration Act of 1860. Set up in 1978, the organisation works for ‘the cause and care of disadvantaged older persons to improve their quality of life’. It runs healthcare, agecare, livelihood, disaster response and awareness initiatives throughout the country & advocates strongly for the elder cause. It became the first and only Indian organization to be honoured with the ‘UN Population Award 2020’ for its exemplary work in the field of ageing and population issues, and earlier in 2014, has been the recipient of ‘Vayoshreshtha Samman’ by Government of India, as an institution working for senior citizens. We have been awarded highest CRISIL VO 1A grading for excellence in operations and high credibility. We have been recognized as a Great Place to Work.

The Project Coordinator– One Stop Elderly Centre (OSEC) is responsible for driving the establishment, management, and sustainability of an integrated elderly care hub, ensuring delivery of preventive, primitive, and rehabilitative services under one roof. The role is accountable for end-to-end program planning, implementation, service quality, stakeholder engagement, and performance outcomes, aligned with organizational goals and donor commitments.

Key Responsibilities

1. Program Planning & Implementation

• Lead setup, operationalization, and expansion of OSEC centres at assigned locations
• Develop annual work plans, budgets, and implementation strategies
• Ensure infrastructure, staffing, and systems are aligned with OSEC standards

2. Service Delivery & Quality Assurance

• Oversee day-to-day delivery of integrated services, including:
• Healthcare, physiotherapy, psycho-social support
• Legal aid, social security facilitation
• Day care, recreation, and digital literacy
• Ensure services are accessible, inclusive, and beneficiary-centric
• Monitor service quality, utilization, and beneficiary satisfaction

3. Partnership & Stakeholder Management

• Build and manage partnerships with:
• Government departments (Health, Social Welfare, NHM, DALSA)
• Hospitals, NGOs, community-based organizations
• Enable service convergence for healthcare, pensions, insurance, and legal support
• Management of referral cases to territory care hospitals
• Engage local stakeholders and CSR partners for program sustainability

4. Team Management & Capacity Building

• Supervise OSEC staff, including outreach workers & Physiotherapist
• Build team capacity using structured training and Training of Trainers (ToT) models
• Ensure strong performance management and supportive supervision

5. Monitoring, Evaluation & Reporting

• Develop and track program indicators, outputs, and outcomes.
• Strengthen MIS systems and ensure data quality and accuracy
• Submit timely program reports to internal and donor stakeholders
• Conduct regular field visits, audits, and review meetings.

6. Financial Management

• Manage program budgets, ensure cost-effectiveness, and monitor utilization.
• Ensure compliance with budgetary guidelines and donor requirements.
• Regular donor reporting and communication through state team.

7. Documentation & Knowledge Management

• Document best practices, case studies, and success stories.
• Support research, learning, and dissemination of program insights.
• Contribute to evidence-building for scaling the OSEC model

Key Deliverables

• Operational One Stop Elderly Centres serving targeted beneficiary coverage
• Improved access to healthcare, social security, and psychosocial support for elderly.
• Strong community and institutional partnerships
• High-quality program, financial, and impact reporting
• Documented case studies / best practices annually

Requirements

Qualifications & Experience

• Master’s degree in Social Work / Public Health / Development Studies / related field.
• Preferably 3–5 years of experience in program management, preferably in elderly care, health, or community development or in managing urban and community-based service centres
• Experience in managing multi-stakeholder projects and donor-funded programs.
• Strong program management and leadership skills.
• Knowledge of elderly welfare schemes & social protection systems
• Strong communication skills (English & Hindi)
• Monitoring & evaluation and reporting expertise.
• Problem-solving and decision-making skills.
• Ability to work in dynamic environments.
• Should be sensitive to the cause of the organisation

Disclaimer: The Job Description above is not an exhaustive list of skills, efforts, duties, and responsibilities associated with the position.

HelpAge India is an Equal Opportunity Employer and considers applicants for all positions without prejudice to caste, religion or belief, sex, gender identity, disability or any other characteristics protected by applicable laws.

HelpAge India is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity. For more information, visit www.helpageindia.org.