Project Coordinator II

Astreya; Bengaluru; Hybrid; INR 600,000 - 840,000; Full time

Job summary

Astreya is seeking a Project Coordinator II to plan and coordinate internal projects from initiation to delivery, often involving network, server, or software implementations, upgrades, and PC deployments.

You will gather requirements, provide weekly updates, maintain schedules and budgets, collaborate with regional teams, and help identify issues and process improvements. Flexibility to work with office and remote teams is required.

Qualifications

• Associate's degree or equivalent with 2–5 years’ related experience.
• Builds productive internal and external working relationships.
• Flexibility essential - office and remote commitments, with occasional adjusted hours.
• Experience with Microsoft Excel and Google Suite.
• Excellent communication skills, verbal and written.
• Experience with ticketing and project management systems.
• Experience in a technology driven environment; proactive and dependable.

Responsibilities

• Gather and maintain project requirement lists.
• Provides weekly project updates including action items.
• Schedules and coordinates project reviews and follow-ups.
• Communicate status to the project team.
• Maintains project plans, schedules, hours and expenditures.
• Identify issues, assign solutions, escalate when needed.
• Organize and participate in stakeholder meetings.
• Document actions and decisions from meetings.
• Collaborate with regional teams for resources and ticket resolution.
• Monitor the ticketing system and reassign tickets as required.
• Produce regular reports and identify trends for resolution.
• Identify process improvement opportunities and stay updated on procedures.
• Support SDMs/Project Managers with KPIs and actionable insights.

Skills

Communication skills

Multitasking

Teamwork & independence

Problem solving

Judgment within procedures

Confidentiality & decorum

Education

Associate's degree / equivalent

2–5 years related experience

Tools

Microsoft Excel

Google Suite

Ticketing systems

Project management system

Job description

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope:

Works on assignments that are moderately difficulty, requiring judgment in resolving issues

Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

Gather and maintain project requirement lists.

Provides weekly project updates including action item updates.

Schedules and coordinates project reviews and follows up on assigned actions.

Effectively and accurately communicate status to the project team.

Maintains and monitors project plans, project schedules, work hours and expenditures.

Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

Takes part in organizing, attending and participating in stakeholder meetings.

Documents and follows up on important actions and decisions from meetings.

Collaborates with various regional teams responsible for project resources and ticket resolution.

Assists with daily monitoring of the ticketing system, reassigning tickets where required.

Produces regular reports as required.

Assists with identifying trends or recurring problems and escalates to management for resolution.

Assists with locating and defining new process improvement opportunities.

Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

Builds productive internal and external working relationships

Exercises judgment within defined procedures and practices to determine appropriate action

Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

Experience working with Microsoft Excel and Google Suite

Excellent Communication skills, both verbal and written

Previous experience with ticketing systems and/or project management system

Understanding of or previous experience in a technology driven environment

Proactive attitude and dependable

Ability to work both within a team and independently

Ability to multitask and prioritize workload

Ability to use good judgment, as well as problem-solving and decision making skills

Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Astreya is a premier IT solutions provider, empowering global organizations with innovative technology, operational efficiency, and a competitive edge since 2001.

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