Operations Program Analyst

Iron Systems, Inc; Bengaluru Urban; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Iron Systems, Inc is seeking a Program Coordinator to support site selection, data management, and governance tasks within IT infrastructure projects. The role involves coordinating with cross-functional teams, onboarding vendors, and ensuring on-time delivery of project milestones.

You will gather data, prepare KPI/SLA reports, and assist with budgeting and forecasting while applying Agile, Scrum, and Lean/Six-Sigma practices to improve processes and tool access for the team.

Qualifications

• Bachelor's degree in computer science, business, or similar field.
• ITIL certification or equivalent IT service management qualification.
• Capable of managing high pressure and short timelines.
• Ability to multitask and adapt to changing priorities.
• Training in technical writing or experience in basic statistics, accounting, or a similar field.

Responsibilities

• Support the Recruitment Manager and Governance Manager in key operational aspects of the site selection process including project setup, site access and due diligence, data management, project research, and schedule and transition support.
• Own project controls data gathering and reporting to internal teams including data management around
• vendor on-boarding, purchase order support and troubleshooting, project entity formation and budget and accounting forecasting and coordination.
• Support the team in creating scalable processes and tracking progress towards on-time delivery of projects/tasks by supporting standard results & improvements/enhancements programs using Agile,
• Scrum, Lean/Six-Sigma methodology.
• Supporting new onboarding efforts including working with client leads to determine resourcing needs, using new tools/bots to drive follow ups, determining required tool/access suite, managing access & document sharing.
• Coordinate across cross-functional teams for collaboration and address and resolve partner queries
• Run & review KPI reports, SLA reports & Sales Invoice reports for Service delivery team.

Skills

Analytical skills

Communication skills

Multitasking

Under pressure

Adaptability

Technical writing

Education

Bachelor's degree in computer science, business, or similar field

ITIL certification

Tools

Excel

PowerPoint

Job description

• Support the Recruitment Manager and Governance Manager in key operational aspects of the site selection process including project setup, site access and due diligence, data management, project research, and schedule and transition support.
• Own project controls data gathering and reporting to internal teams including data management around
• vendor on-boarding, purchase order support and troubleshooting, project entity formation and budget and accounting forecasting and coordination.
• Support the team in creating scalable processes and tracking progress towards on-time delivery of projects/tasks by supporting standard results & improvements/enhancements programs using Agile,
• Scrum, Lean/Six-Sigma methodology.
• Supporting new onboarding efforts including working with client leads to determine resourcing needs, using new tools/bots to drive follow ups, determining required tool/access suite, managing access & document sharing.
• Coordinate across cross-functional teams for collaboration and address and resolve partner queries
• Run & review KPI reports, SLA reports & Sales Invoice reports for Service delivery team.

Responsibilities

• Support the Recruitment Manager and Governance Manager in key operational aspects of the site selection process including project setup, site access and due diligence, data management, project research, and schedule and transition support.
• Own project controls data gathering and reporting to internal teams including data management around
• vendor on-boarding, purchase order support and troubleshooting, project entity formation and budget and accounting forecasting and coordination.
• Support the team in creating scalable processes and tracking progress towards on-time delivery of projects/tasks by supporting standard results & improvements/enhancements programs using Agile,
• Scrum, Lean/Six-Sigma methodology.
• Supporting new onboarding efforts including working with client leads to determine resourcing needs, using new tools/bots to drive follow ups, determining required tool/access suite, managing access & document sharing.
• Coordinate across cross-functional teams for collaboration and address and resolve partner queries
• Run & review KPI reports, SLA reports & Sales Invoice reports for Service delivery team.

Skillset Required

• Bachelor's degree in computer science, business, or similar field
• Information Technology Infrastructure Library (ITIL) certification
• Capable of managing high pressure and short timelines.
• Ability to multitask and adapt to changing priorities.
• Training in technical writing or experience in basic statistics, accounting, or a similar field.

Experience & Qualifications

• 3-5 yrs. of enterprise IT infrastructure or equivalent work experience.
• Firm understanding of industry best practices.
• Strong spreadsheet and presentation skills.
• Strong analytical and organizational skills.
• Ability to calculate program management statistics like mathematical averages and percentages.
• Ability to work independently and with a team.
• Ability to adapt to changing technology.
• Excellent communication skills
• Should be adaptable to different shifts