Program Success Manager - Talcher, Odisha

Keka Inc.; Odisha; On-site; INR 300,000 - 350,000; Full time

Job summary

Keka Inc. in Talcher, Odisha is seeking a Program Success Manager with 1-2 years of experience to ensure customer onboarding, training, and ongoing support. You will guide customers through their lifecycle, maximize product adoption, and resolve issues to boost retention.

The role requires strong communication, problem-solving, and the ability to travel within the region. Fresh graduates with passion for customer success are welcome to apply.

Qualifications

• Bachelor's degree or equivalent is required.
• Fresh graduates with strong communication skills encouraged.
• Excellent verbal and written communication skills expected.
• Good organizational and time management abilities required.
• Basic knowledge of MS Office and CRM tools needed.

Responsibilities

• Build and maintain relationships with customers with onboarding and training to ensure satisfaction.
• Provide product training and support during subscription to maximize usage.
• Address and resolve client issues and maintain records of interactions.
• Monitor customer accounts to ensure positive product experience and identify improvements.
• Identify potential issues with customer accounts and take corrective actions.
• Capture and analyze customer data to create insightful reports and dashboards.
• Manage CRM systems and other tools to track CS activities.
• Interact with customers via calls, emails, and other channels to respond promptly.
• Regularly monitor customer satisfaction and follow up to improve experience.
• Travel to client locations within the assigned region as required.

Skills

Communication skills

Verbal and written communication

Organizational skills

Time management

MS Office

CRM tools familiarity

Education

Bachelor's degree or equivalent

Tools

MS Office

CRM tools

Job description

Program Success Manager - Talcher, Odisha

1-2

odisha

Full-Time

Position: Program Success Manager

Location : Talcher, Odisha

Experience - 1- 2 years

CTC - 3 to 3.5 LPA

Roles and Responsibilities

• As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.
• Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.
• Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.
• Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.
• Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.
• Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.
• Manage CRM systems and other tools to track customer success activities efficiently.
• Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.
• Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.
• Must travel to client locations as required within the allocated region.

Desired Candidate Profile

• Any bachelor’s degree or equivalent.
• Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
• Excellent verbal and written communication skills.
• Good organizational and time management abilities.
• Strong problem-solving skills with a customer-oriented mindset.
• Ability to understand customer needs and provide empathetic solutions.
• Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.
• Must travel regularly to meet clients within the assigned region.