Program Success Manager - Talcher, Odisha

Kidvento Education and Research; Odisha; Vor Ort; INR 300.000 - 350.000; Vollzeit

Zusammenfassung

Kidvento Education and Research is seeking a Program Success Manager in Talcher, Odisha. You will build lasting relationships with customers, deliver onboarding and training, and provide ongoing support to ensure satisfaction and retention.

You will address issues, monitor accounts, and utilize data to improve outcomes across the client base. The role requires 1–2 years of experience, frequent travel within the region, and a monthly CTC of 3–3.5 LPA.

Qualifikationen

• Bachelor's degree or equivalent required.
• Fresh graduates with strong communication skills encouraged to apply.
• Excellent verbal and written communication is essential.
• Good organizational and time management abilities.
• Strong problem-solving skills with a customer-oriented mindset.

Aufgaben

• Build and maintain strong relationships with customers.
• Provide onboarding, training, and ongoing support to ensure satisfaction.
• Address and resolve client issues and maintain interaction records.
• Monitor customer accounts to ensure positive experiences.
• Identify areas for improvement in customer accounts.

Kenntnisse

Customer-focused mindset

Onboarding & training

Communication

Problem solving

Time management

Empathy

MS Office familiarity

Ausbildung

Bachelor's degree or equivalent

Tools

CRM software

MS Office

Data analytics basics

Jobbeschreibung

• As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.
• Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.
• Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.
• Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.
• Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.
• Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.
• Manage CRM systems and other tools to track customer success activities efficiently.
• Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.
• Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.
• Must travel to client locations as required within the allocated region.

Position: Program Success Manager

Location : Talcher, Odisha

Experience - 1- 2 years

CTC - 3 to 3.5 LPA

Roles and Responsibilities

• As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.
• Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.
• Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.
• Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.
• Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.
• Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.
• Manage CRM systems and other tools to track customer success activities efficiently.
• Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.
• Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.
• Must travel to client locations as required within the allocated region.

Desired Candidate Profile

• Any bachelor’s degree or equivalent.
• Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
• Excellent verbal and written communication skills.
• Good organizational and time management abilities.
• Strong problem-solving skills with a customer-oriented mindset.
• Ability to understand customer needs and provide empathetic solutions.
• Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.
• Must travel regularly to meet clients within the assigned region.