PROGRAM MANAGER - Performance Management

Happiest Minds Technologies; Bengaluru; On-site; INR 2,400,000 - 3,400,000; Full time

Job summary

Happiest Minds Technologies in Bengaluru seeks a seasoned Performance Agency Program Manager to lead and optimize agency programs with a focus on performance management. The role demands a strategic thinker capable of driving results in a fast-paced environment and collaborating with cross-functional teams.

Ideal candidates bring 10–13 years of program management experience, strong analytical skills, and a proven track record of delivering large-scale improvements.

Qualifications

• 10–13 years of program management experience with focus on performance management.
• Proven track record of managing large-scale programs.
• Strong analytical and data-driven decision making.

Responsibilities

• Lead planning, execution, and delivery of agency programs aligned with goals and metrics.
• Develop performance management frameworks to assess program effectiveness.
• Collaborate with stakeholders to define objectives, KPIs, and success criteria.
• Monitor performance, analyze data, and provide actionable insights for improvement.
• Facilitate regular program reviews and status updates with stakeholders.
• Manage risks and issues with mitigation strategies.
• Foster a culture of performance excellence within the team.
• Mentor team members in performance management best practices.

Skills

Performance management

Program management

Cross-functional leadership

Data analysis

Communication

Organizational skills

Education

Bachelor's degree in Business Administration or related field

Masters degree preferred

Tools

Performance management tools

Job description

Performance Agency Program Manager

Location: CUSTOMER-Bengaluru-Bengaluru

Years of Experience: 10-13 Years

Job Summary: We are seeking a highly skilled Performance Agency Program Manager with a strong background in performance management to lead and optimize our agency programs. The ideal candidate will have a proven track record of managing complex projects, driving performance improvements, and delivering results in a fast-paced environment. This role requires a strategic thinker with excellent communication skills and the ability to collaborate effectively with cross-functional teams.

Responsibilities

• Lead the planning, execution, and delivery of agency programs, ensuring alignment with organizational goals and performance metrics.
• Develop and implement performance management frameworks to assess and enhance program effectiveness.
• Collaborate with stakeholders to define program objectives, key performance indicators (KPIs), and success criteria.
• Monitor program performance, analyze data, and provide actionable insights to drive continuous improvement.
• Facilitate regular program reviews and status updates with stakeholders, ensuring transparency and accountability.
• Manage risks and issues proactively, implementing mitigation strategies as necessary.
• Foster a culture of performance excellence within the team and across the organization.
• Mentor and guide team members in performance management best practices.

Mandatory Skills

• Extensive experience in performance management, with a focus on program management.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Proven experience in managing cross-functional teams and projects.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Strong organizational skills and attention to detail.

Preferred Skills

• Experience in agency management or working with external partners.
• Familiarity with project management methodologies (e.g., Agile, Waterfall).
• Knowledge of performance management tools and software.
• Ability to adapt to changing priorities and work in a dynamic environment.

Qualifications

• Bachelors degree in Business Administration, Management, or a related field; Masters degree preferred.
• 10-13 years of experience in program management, with a strong emphasis on performance management.
• Proven track record of successfully managing large-scale programs and driving performance improvements.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.