Program Manager- Nutrition

Antler Co; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sova Health is seeking a Program Manager to own the performance and outcomes of our nutrition programs, focusing on client retention, program efficacy, renewals, referrals, and the overall client experience. You will coordinate with Clinical, Nutrition, Coaching, Product, Operations and Data teams, track dropout and engagement, and drive improvements based on KPI insights.

The role requires 3–6 years in clinical operations or related fields, strong analytics, and excellent communication and

Qualifications

• Bachelor's or master's degree in relevant clinical field as listed.
• 3–6 years of experience in clinical operations, healthcare, nutrition, wellness, or program management.
• Strong analytical and problem-solving skills with proficiency in Excel/Google Sheets.
• Experience managing program metrics, client outcomes, retention, or healthcare operations.
• Excellent communication and stakeholder management skills.

Responsibilities

• Track and improve program dropout, efficacy, renewal, and referral metrics.
• Monitor client journeys and identify reasons for dropout, low engagement, or poor outcomes.
• Track nutrition escalations and coordinate with Nutrition/Coaching teams on corrective actions.
• Drive reviews and client testimonials through the Coach Team.
• Monitor and improve Coach Team renewal and referral conversions.
• Maintain accurate program and performance data and prepare monthly reports.
• Identify performance gaps and recommend actionable improvements to leadership.
• Coordinate with Clinical, Nutrition, Coaching, Product, Operations, and Data teams as required.

Skills

Excel/Google Sheets

Analytical skills

Problem-solving

Communication skills

Stakeholder management

Education

Bachelor's or Master's degree in Clinical Nutrition, Dietetics, Medicine, Nursing, Clinical Research, or related field

Job description

Program Manager

About Sova Health

Sova Health is a digital gut health company delivering evidence-based nutrition programs alongside SovaX, our personalized probiotic solution. Our mission is to improve clinical outcomes while ensuring an exceptional patient experience.

Role Summary

We are looking for a Program Manager to own the performance and outcomes of Sova Health’s nutrition programs. The role will focus on client retention, program efficacy, nutrition quality, renewals, referrals, and overall client experience.

Key Responsibilities

• Track and improve program dropout, efficacy, renewal, and referral metrics.
• Monitor client journeys and identify reasons for dropout, low engagement, or poor outcomes.
• Track nutrition escalations and work with the Nutrition/Coaching teams on corrective actions.
• Drive Google reviews and client testimonials through the Coach Team.
• Monitor and improve Coach Team renewal and referral conversions.
• Maintain accurate program and performance data and prepare monthly reports.
• Identify performance gaps and recommend actionable improvements to leadership.
• Coordinate with Clinical, Nutrition, Coaching, Product, Operations, and Data teams as required.

Key Performance Indicators (KPIs)

• Program Client Dropout: ≤10%
• Program Efficacy Improvement: ≥2-point improvement
• Nutrition Escalations: ≤3/month
• Google Reviews / Testimonials: 100% of monthly target
• Coach Team Renewal Conversion: 100% target achievement
• Coach Team Referral Conversion: ≥10% of active eligible cohort

Requirements

• Bachelor's/Master's degree in Clinical Nutrition, Dietetics, Medicine, Nursing, Clinical Research, or a related field.
• 3-6 years of experience in clinical operations, healthcare, nutrition, wellness, or program management.
• Strong analytical and problem-solving skills with proficiency in Excel/Google Sheets.
• Experience managing program metrics, client outcomes, retention, or healthcare operations.
• Excellent communication and stakeholder management skills.

Preferred

• Experience in digital health, D2C health, wellness-tech, nutrition, or gut health.
• Experience with retention, renewals, referrals, or client engagement initiatives.

Skills: health,data,completion,tracker,nutrition,efficacy