Quality Assurance Analyst- Nutrition

Antler Co; India; On-site; INR 500,000 - 800,000; Full time

Job summary

Sova Health, India's first full-stack microbiome health company, is seeking a Quality Assurance Analyst to evaluate customer interactions across Sales and Nutrition Coaching functions, ensuring adherence to SOPs and brand guidelines.

You will identify quality gaps, provide feedback, maintain QA scorecards, and collaborate with Sales, Nutrition, Operations and Training teams to drive continuous improvement in customer experience.

Qualifications

• Graduate in any discipline.
• Background in Nutrition or Health Sciences is preferred.
• Prior experience in Quality Assurance, Auditing, Customer Experience, Sales QA, or Nutrition QA is preferred.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and a process-oriented approach.
• Good working knowledge of Microsoft Excel / Google Sheets.

Responsibilities

• Review and evaluate sales and nutrition calls, chats, emails, and consultations.
• Assess interactions against defined SOPs, quality standards, and service benchmarks.
• Provide clear, constructive, and actionable feedback to Sales Representatives and Nutrition Coaches.
• Maintain QA scorecards, audit reports, and performance trackers.
• Identify recurring quality issues, trends, and opportunities for process improvement.
• Work closely with Sales, Nutrition, Operations, and Training teams to improve overall quality and performance.
• Maintain confidentiality when handling sensitive customer and employee information.
• Support continuous improvement initiatives related to customer experience, processes, and service quality.

Skills

Quality Assurance

Analytics

Communication

Detail-oriented

Customer experience

Education

Graduate in any discipline

Background in Nutrition/Health Sciences (preferred)

Tools

Microsoft Excel

Google Sheets

Job description

Quality Assurance Analyst

Sova Health is India’s first full-stack microbiome health company and a pioneer in gut health. We offer probiotic supplements backed by advanced microbiome diagnostics and therapeutic programs. Backed by investors from Singapore, the US, and India, Sova Health is a well-funded, mission-driven startup focused on improving people's lives through better health.

Role Overview

We are looking for a Quality Assurance Analyst to evaluate customer interactions across our Sales and Nutrition Coaching functions and ensure adherence to quality standards, processes, SOPs, and brand guidelines.

The role will be responsible for identifying quality gaps, providing actionable feedback, tracking performance, and contributing to continuous improvement in customer experience and operational excellence.

Key Responsibilities

• Review and evaluate sales and nutrition calls, chats, emails, and consultations.
• Assess interactions against defined SOPs, quality standards, and service benchmarks.
• Provide clear, constructive, and actionable feedback to Sales Representatives and Nutrition Coaches.
• Maintain QA scorecards, audit reports, and performance trackers.
• Identify recurring quality issues, trends, and opportunities for process improvement.
• Work closely with Sales, Nutrition, Operations, and Training teams to improve overall quality and performance.
• Maintain strict confidentiality while handling sensitive customer and employee information.
• Support continuous improvement initiatives related to customer experience, processes, and service quality.

Required Qualifications

• Graduate in any discipline.
• Background in Nutrition or Health Sciences is preferred.
• Prior experience in Quality Assurance, Auditing, Customer Experience, Sales QA, or Nutrition QA is preferred.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and a process-oriented approach.
• Good working knowledge of Microsoft Excel / Google Sheets.

Preferred Qualifications

• 1–3 years of experience in Quality Assurance, Quality Auditing, Customer Experience, or Sales/Nutrition QA.
• Experience in evaluating sales calls, customer interactions, chats, emails, or consultations.
• Prior experience in healthcare, health-tech, wellness, nutrition, or a customer-centric environment.
• Educational background in Nutrition, Health Sciences, Healthcare, or a related field.
• Experience working with QA scorecards, audit reports, performance trackers, and SOPs.
• Familiarity with quality monitoring and customer experience metrics.
• Strong proficiency in Excel / Google Sheets for maintaining and analysing QA data.
• Experience collaborating with Sales, Operations, Training, or Nutrition teams.

Skills: nutrition,customer experience,quality assurance,continuous improvement