Quality Assurance Analyst-Nutrition

Sova Health; Delhi; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Strong growth opportunities within QA and operations

Mission-driven, high-impact work environment

Job summary

A health-tech startup in Delhi is seeking a Quality Assurance Analyst to evaluate and enhance customer interactions across sales and nutrition coaching functions. The ideal candidate should have a strong eye for detail and proficiency in tools like Excel. Responsibilities include evaluating interactions, ensuring adherence to quality standards, and collaborating with various teams. This full-time position offers significant growth opportunities in the QA and operations areas.

Qualifications

• Prior experience in Quality Assurance, Auditing, CX, Sales QA, or Nutrition QA preferred.
• Strong communication and analytical skills.
• Strong communication and analytical skills.

Responsibilities

• Review and evaluate customer interactions, including calls, chats, emails, and consultations.
• Ensure adherence to SOPs, quality benchmarks, and brand guidelines.
• Share clear, constructive feedback with sales representatives and nutrition coaches.
• Maintain QA scorecards, audit reports, and performance trackers.
• Identify trends, gaps, and continuous improvement opportunities.
• Collaborate with Sales, Nutrition, Operations, and Training teams.
• Handle sensitive customer and business data with strict confidentiality.

Skills

High attention to detail

Proficiency in Excel / Google Sheets

Analytical and structured thinking

Process-oriented mindset

Education

Graduate in any discipline (Nutrition / Health Sciences background preferred)

Tools

Excel / Google Sheets

Job description

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Sova Health is looking for a Quality Assurance Analyst to evaluate and improve the quality of customer interactions across sales and nutrition coaching functions. This role is critical in ensuring adherence to quality standards, SOPs, and brand guidelines while driving better performance, customer experience, and operational excellence.

Key Responsibilities

• Review and evaluate customer interactions, including calls, chats, emails, and consultations
• Ensure adherence to SOPs, quality benchmarks, and brand guidelines
• Share clear, constructive feedback with sales representatives and nutrition coaches
• Maintain QA scorecards, audit reports, and performance trackers
• Identify trends, gaps, and continuous improvement opportunities
• Collaborate with Sales, Nutrition, Operations, and Training teams
• Handle sensitive customer and business data with strict confidentiality

Preferred Qualifications

• Graduate in any discipline (Nutrition / Health Sciences background preferred)
• Prior experience in Quality Assurance, Auditing, CX, Sales QA, or Nutrition QA preferred
• Strong communication and analytical skills

Key Skills

• High attention to detail
• Proficiency in Excel / Google Sheets
• Analytical and structured thinking
• Process-oriented mindset

Why Join Sova Health?

• Mission‑driven, high‑impact health‑tech startup
• Exposure across sales and nutrition quality functions
• Strong growth opportunities within QA and operations

Send your applications to [e-mail]

Seniority level

Entry level

Employment type

Full‑time

Job function

Quality Assurance

Industries

Wellness and Fitness Services

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