Retention Associate

Sova Health; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Sova Health in India is seeking an experienced sales professional to drive renewals for personalized health programs and supplements, focusing on long-term customer partnerships and repeat business.

You will engage customers through calls, WhatsApp, and other channels to understand their health goals, renewals plans, and hit monthly renewal, revenue, and retention targets while coordinating with Coaching, Customer Success, and Operations.

Qualifications

• 2-3 years of sales experience in retention, renewals, or customer lifecycle management.
• Strong consultative selling and relationship-building skills.
• Experience in HealthTech, Digital Health, Wellness, Diagnostics, Nutrition, or Healthcare is a strong advantage.

Responsibilities

• Drive renewals for customized supplements and health programs through consultative selling.
• Engage existing customers via calls, WhatsApp, and other channels to improve retention and repeat purchases.
• Understand customer health goals and recommend the most suitable renewal plan.
• Achieve monthly renewal, revenue, and retention targets.
• Work closely with Coaching, Customer Success, and Operations teams to ensure a seamless customer experience.
• Maintain accurate CRM records and proactively follow up with customers nearing renewal.

Skills

Consultative selling

Relationship building

Revenue targets

CRM dashboards

Tools

CRM tools

Job description

About Sova Health: Sova Health is a leading D2C preventive healthcare company focused on transforming personalized wellness through science, data, and AI. Our mission is to build India's most trusted precision health platform by delivering tailored health solutions that drive measurable outcomes.

About the Role

About the Role: We're looking for an experienced sales professional to drive Program and product renewals by engaging existing customers, understanding their health journey, and helping them continue their progress with personalized solutions. This role is ideal for someone who thrives on building long-term customer relationships and maximizing repeat business.

Responsibilities

• Drive renewals for customized supplements and health programs through consultative selling.
• Engage existing customers via calls, WhatsApp, and other channels to improve retention and repeat purchases.
• Understand customer health goals and recommend the most suitable renewal plan.
• Achieve monthly renewal, revenue, and retention targets.
• Work closely with Coaching, Customer Success, and Operations teams to ensure a seamless customer experience.
• Maintain accurate CRM records and proactively follow up with customers nearing renewal.

Qualifications

• 2-3 years of sales experience, preferably in *retention, renewals, repeat business, or customer lifecycle management.

Required Skills

• Strong consultative selling and relationship-building skills.
• Proven track record of achieving revenue and retention targets.
• Experience in HealthTech, Digital Health, Wellness, Diagnostics, Nutrition, or Healthcare is a strong advantage.
• Comfortable using CRM tools and managing customer pipelines with dashboards.

Preferred Skills

Experience in HealthTech, Digital Health, Wellness, Diagnostics, Nutrition, or Healthcare is a strong advantage.

Why Join Sova Health?

• Be part of one of India's fastest-growing precision health companies.
• Work at the intersection of healthcare, technology, and personalized wellness.
• Opportunity to directly impact customer health outcomes while driving business growth.
• High-growth environment with clear learning and career progression opportunities.