Program Manager - Learning & Development

Berkadia; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Berkadia is seeking an experienced Learning & Development professional to own end-to-end learning programs across multiple cohorts. You will design program playbooks, coordinate delivery (in-person, virtual, and hybrid), and drive scalable, high-quality learner experiences.

The role emphasizes stakeholder management, data-driven improvement, and efficient use of LMS tools to ensure on-time, on-budget delivery and measurable outcomes.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in Learning & Development, program management, HR enablement, or related field.
• Experience managing multi-cohort, enterprise learning programs (in-person and virtual).
• Experience working with Learning Management Systems and reporting.

Responsibilities

• Own the end-to-end lifecycle of assigned learning programs (intake through post-program improvements).
• Create and maintain program operating plans (playbooks, schedules, milestones, dependencies, risk mitigations).
• Establish and maintain program runbooks, delivery standards, and repeatable operating rhythms.

Skills

Program management

Operational rigor

Stakeholder management

Data literacy

Ambiguity tolerance

MS 365 proficiency

Education

Bachelor's degree or equivalent

Tools

Workday Learning

Job description

Core Responsibilities

• Own the end-to-end lifecycle of assigned learning programs (intake through post-program improvements).

• Create and maintain program operating plans (playbooks, schedules, milestones, dependencies, and risk mitigations).

• Establish and maintain program runbooks, delivery standards, and repeatable operating rhythms.

• Drive scalability and repeatability of programs (including off-the-shelf offerings) while protecting experience quality.

• Manage program budgets and resources as applicable; flag tradeoffs and constraints early.

2) Program Delivery & Execution Excellence

• Lead all operational aspects of program delivery (in-person, virtual, and hybrid).

• Coordinate logistics (scheduling, rosters, materials, technology readiness, facilitator support).

• Own day-of execution and issue resolution; proactively elevate risks and propose solutions.

• Ensure delivery is on time, on budget, and meets defined quality standards.

• Own quality control to ensure delivery aligns with the intended experience design

3) Stakeholder, Facilitator & Vendor Management

• Serve as the primary point of contact for assigned programs for internal stakeholders and partners.

• Coordinate across Learning Partners, Learning Experience Designers, facilitators, SMEs, and vendors.

• Manage vendor logistics and delivery expectations; monitor quality and consistency during execution.

• Maintain clear communication and alignment across stakeholders to ensure readiness and follow-through.

4) Learner Experience & Communications

• Own participant-facing communications (invitations, reminders, logistics, pre-work, follow-ups) for assigned programs.

• Ensure a seamless learner journey across touchpoints (communications, technology, materials, and support).

• Provide general virtual program and technology support; coordinate troubleshooting and resolution as needed.

• Identify and implement operational improvements that enhance learner engagement and experience.

5) Measurement, Reporting & Continuous Improvement

• Own program measurement (participation, completion, satisfaction, and operational quality indicators).

• Collect, analyze, and summarize program data and insights; provide regular reporting to stakeholders.

• Partner with Learning Partners and LXDs to evaluate effectiveness vs. objectives and recommend improvements.

• Drive continuous improvement cycles through implementing updates, iterating operational approaches, and standardizing what works.

6) Learning Technology & Enablement

• Manager program setup and administration (setup, testing, assignments, and tracking) in the LMS (e.g., Workday Learning).

• Ensure data integrity and reporting accuracy for assigned programs.

• Leverage learning tech and tools to improve scale, learner experience, and operational efficiency.

7) Team Contribution & Ways of Working

• Contribute to shared L&D team standards, documentation, and operating rhythms.

• Stay current on L&D trends and best practices relevant to program operations and learner experience.

• Perform other duties as assigned.

Qualifications

Preferred Education & Experience

• Bachelor's degree or equivalent experience.

• 5+ years of experience in Learning & Development, program management, HR enablement, or a related field.

• Experience managing multi-cohort, enterprise learning programs (in-person and virtual).

• Experience working with Learning Management Systems and reporting.

Preferred Skills & Capabilities

• Strong program/project management capability (planning, sequencing, risk management, execution).

• High operational rigor and attention to detail; ability to drive consistency at scale.

• Strong stakeholder management and communication skills (written and verbal).

• Data literacy: ability to analyze program data and translate insights into improvements.

• Comfort operating in ambiguity; ability to make decisions and elevate appropriately.

• Proficiency with Microsoft 365 tools; ability to learn and use new platforms quickly.