L&D Coordinator

Omnicom; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Job summary

Omnicom in India is seeking an L&D Coordinator to support planning and delivery of learning programs on the UK shift. You will help maintain calendars, enroll participants, manage communications, and ensure accurate records.

You will collaborate with SMEs, facilitators, HR partners, and external vendors, handling LMS setup, tracking progress, and coordinating logistics for virtual and in-person sessions. This role suits an organized, service-minded professional eager to develop program

Qualifications

• Minimum 3 years' experience in Learning & Development.
• Strong organizational skills with attention to deadlines.
• Clear written and verbal communication.
• Service-oriented mindset with stakeholder focus.
• Teamwork and learning agility in evolving programs.
• Ability to manage multiple tasks and timelines.
• Familiarity with learning-management systems and surveys.

Responsibilities

• Maintain program calendars, workplans, schedules, and deadlines.
• Coordinate logistics across marketing, nominations, and delivery.
• Support nomination and enrollment activities with timelines.
• Prepare participant lists and enrollment details.
• Communicate with participants using approved templates.
• Track enrollment, progress, and completion with reports.
• Assist with LMS setup and enrollment.
• Ensure program materials reflect approved sources.
• Support session-day operations and attendance tracking.
• Flag issues to the program lead for follow-up.

Skills

Organization & attention to detail

Clear communication

Service mindset

Teamwork & learning agility

Coordination & prioritization

Problem solving & judgment

Digital tools proficiency

LMS proficiency

Tools

LMS

Job description

Position Summary

The Learning & Development (L&D) Coordinator supports the planning and day-to‑day delivery of learning programs. Working under the guidance of the ONWARD Connected Lead and program managers, this role helps keep timelines, participant communications, enrollment details, logistics, records, and follow‑up activities organized and on track.

The L&D Coordinator partners with subject matter experts (SMEs), facilitators, Learning Operations, Learning Communications, Learning Impact, Connected Capabilities Leads, Learning & Performance Business Partners (LPBPs), HR Business Partners (HRBPs), and external vendors. The role is suited to an early‑career professional who is organized, service-minded, eager to learn, and ready to build program coordination skills while contributing to a positive participant experience. This is for UK Shift.

Essential Functions

Program Planning & Coordination

• Help maintain program calendars, workplans, schedules, task trackers, and key deadlines; update them as plans change.
• Gather planning information from program leads, SMEs, facilitators, Learning Operations, and other partners, and keep shared materials current.
• Coordinate routine details across program activities such as marketing, nominations, preparation, delivery, evaluation, and follow‑up.

Nominations & Participant Administration

• Support nomination and enrollment activities using established criteria, processes, forms, and timelines, in partnership with Learning Business Partners.
• Maintain participant lists, registration status, waitlists, and alumni records, checking information for accuracy and completeness.
• Prepare participant rosters and provide enrollment details to Learning Operations and other partners as requested.
• Track participation changes or gaps and bring them to the program lead's attention for review and follow‑up.

Participant Communications & Support

• Prepare and send routine participant communications using approved templates and guidance, including invitations, welcome information, reminders, logistics, and follow‑up resources.
• Help keep communication plans, templates, FAQs, and send dates organized and up to date.
• Monitor program inboxes or communication channels; respond to routine questions using approved information and route complex or sensitive issues to the appropriate partner.
• Provide timely, courteous support and help participants understand where to find program information and materials.

Digital & On-Demand Program Support

• Responsible for LMS setup and enrollment following established processes.
• Check that program information such as descriptions, dates, links, prerequisites, and instructions matches the approved source materials.
• Use available reports to track enrollment, progress, and completion; send reminders according to the program plan and share potential concerns with the program lead.
• Record access or technical issues and route them to Learning Operations or the appropriate support contact.

Program Logistics & Delivery

• Use program checklists to help prepare virtual sessions, including meeting links, platform settings, breakout rooms, recordings, and technology checks.
• Coordinate in‑person logistics such as room arrangements, audiovisual needs, materials, and onsite details with the relevant partners.
• Organize and distribute agendas, participant materials, facilitator resources, and other approved program content.
• Support session‑day operations, maintain attendance records, and share required information with Learning Operations for tracking and reporting.
• Help identify logistical gaps early and bring them to the program lead's attention.

Evaluation, Reporting & Follow‑Up

• Help prepare and distribute program evaluations, surveys, and pulse checks; monitor responses and send planned reminders.
• Compile attendance, enrollment, completion, and evaluation information in established trackers or templates.
• Prepare basic status updates and summaries for review by the program lead; flag notable feedback, recurring questions, or participation issues.
• Keep follow‑up tasks and resource distribution organized after program sessions.

Documentation & Process Support

• Maintain shared program files, calendars, participant records, and materials so information is current, easy to find, and appropriately organized.
• Follow established version‑control, privacy, data‑handling, and governance practices when working with program materials and participant information.
• Update FAQs, checklists, standard operating procedures, and other program documentation as directed.
• Share practical ideas with the team for making recurring coordination tasks clearer, more consistent, or more efficient.

Education, Skills And Experience Requirements

• Minimum 3 years' experience in Learning & Development.
• Organization & attention to detail: Keeps information accurate and follows through on assigned tasks and deadlines.
• Clear communication: Writes and speaks courteously, shares updates, and asks questions when expectations are unclear.
• Service mindset: Responds helpfully to participant and stakeholder needs and knows when to seek support.
• Teamwork & learning agility: Collaborates well, accepts feedback, and builds knowledge of learning program operations over time.
• Coordination & prioritization: Tracks multiple tasks, adapts to changing details, and raises capacity or timing concerns early.
• Problem solving & judgment: Notices issues, gathers relevant details, and escalates appropriately rather than making unsupported decisions.
• Comfort with digital tools: Willingness to learn collaboration, scheduling, learning‑management, and survey tools used by the team.