Program Manager II, Amazon Hub and Flex

Amazon; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon seeks a program manager to optimize delivery capacity across Bengaluru's dark store network, coordinating with fleet managers and station leaders to ensure readiness during peak periods.

You will own delivery metrics like DSR and OTP+3, perform root-cause analyses, and drive data-driven improvements across operations, technology, and strategy in a fast-paced environment.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Responsibilities

• Manage and optimize delivery capacity planning across Bengaluru's dark store network with fleet managers and team leads.
• Own key performance metrics including Delivery Service Rate (DSR) and On-Time Performance (OTP+3).
• Collaborate with operations teams, delivery partners, and station managers to deploy capacity and resolve bottlenecks.

Skills

Capacity planning

Performance metrics

Cross-functional collaboration

Root cause analysis

Education

Bachelor's degree or equivalent

Amazon experience (blue badge/FTE)

Job description

Description

Key job responsibilities

• Manage and optimize delivery capacity planning across Bengaluru's dark store network by coordinating with fleet managers and team leads to ensure operational readiness, especially during peak volume periods including weekends

• Drive operational excellence by owning key performance metrics including Delivery Service Rate (DSR) and On-Time Performance (OTP+3), conducting root cause analysis at stations and implementing programmatic solutions

• Collaborate tactically with cross-functional stakeholders including operations teams, delivery partners, and station managers to rapidly deploy capacity and resolve bottlenecks that impact customer delivery experience

• Execute field-based problem solving through gemba walks and ride-alongs with delivery partners to identify systemic issues, understand ground realities, and develop data-driven action plans for performance improvement

• Monitor program performance using relevant tools and mechanisms, communicate status to stakeholders through regular reviews, and elevate critical issues appropriately while maintaining project timelines and minimizing operational disruption

A day in the life

Your day begins with analyzing capacity data across dark stores, identifying gaps, and engaging stakeholders to address shortfalls before they impact deliveries. You'll spend significant time in the field—visiting stations to investigate performance anomalies, conducting ride-alongs with delivery partners to understand their challenges firsthand, and running root cause analysis sessions with station teams. Between site visits, you'll coordinate with fleet managers on capacity deployment, track real-time operational metrics, and build scalable solutions to address recurring issues. This role demands agility as priorities shift with volume patterns and operational needs.

About the team

Amazon Flex serves as the preferred first-party delivery channel for Amazon Now, powering our quick commerce promise to customers. Our team operates at the intersection of innovation and execution, managing one of the most dynamic segments of Amazon's logistics network. We're building the future of ultra-fast delivery in India, and we need talented program managers who excel in ambiguous, fast-paced environments.

This high-visibility role offers exceptional learning opportunities as you work across operations, technology, and strategy. You'll gain deep expertise in last-mile logistics while contributing to a mission-critical program with direct leadership attention. For the right candidate, this role provides a clear path to regional leadership positions as our quick commerce business continues its rapid expansion across India.

Basic Qualifications

• 2+ years of employee and performance management experience

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.