Program Manager II, Amazon Hub and Flex (Fulfillment & Operations)

Amazon; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amazon Flex in Bengaluru is seeking a results-driven Program Manager to optimize capacity across our Bengaluru dark store network and ensure seamless last-mile delivery for quick commerce customers. You will lead field-based capacity planning, collaborate with fleet managers and station teams, and drive data-driven improvements to performance and customer experience.

In this role you will monitor DSR and OTP+3, conduct root-cause analyses, and deliver scalable solutions in a fast-paced

Qualifications

• Minimum 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Responsibilities

• Manage and optimize delivery capacity planning across Bengaluru's dark store network.
• Own key performance metrics including Delivery Service Rate (DSR) and On-Time Performance (OTP+3).
• Collaborate with cross-functional stakeholders to deploy capacity and resolve bottlenecks.
• Conduct field-based problem solving through gemba walks and ride-alongs with delivery partners.
• Monitor program performance and escalate critical issues while maintaining schedules.

Skills

People management

Performance metrics

Cross-functional collaboration

Education

Bachelor's degree

Job description

Are you ready to shape the future of quick commerce in one of the world's fastest-growing delivery ecosystems? Amazon Flex is looking for a results-driven Program Manager to optimize capacity management across our Bengaluru dark store network. In this high-impact role, you'll solve complex operational challenges in real-time, working directly with delivery partners and station teams to ensure seamless last-mile delivery for our quick commerce customers.

This is not a desk job. You'll be at the forefront of operations—tracking capacity sufficiency across multiple dark stores, troubleshooting delivery performance issues on the ground, and building scalable solutions that directly impact customer experience. If you thrive in fast-paced, ambiguous environments where your decisions drive immediate results, this role offers an exceptional growth trajectory toward regional leadership in our expanding quick commerce business.

Key job responsibilities

• Manage and optimize delivery capacity planning across Bengaluru's dark store network by coordinating with fleet managers and team leads to ensure operational readiness, especially during peak volume periods including weekends
• Drive operational excellence by owning key performance metrics including Delivery Service Rate (DSR) and On-Time Performance (OTP+3), conducting root cause analysis at stations and implementing programmatic solutions
• Collaborate tactically with cross-functional stakeholders including operations teams, delivery partners, and station managers to rapidly deploy capacity and resolve bottlenecks that impact customer delivery experience
• Execute field-based problem solving through gemba walks and ride-alongs with delivery partners to identify systemic issues, understand ground realities, and develop data-driven action plans for performance improvement
• Monitor program performance using relevant tools and mechanisms, communicate status to stakeholders through regular reviews, and **escalate** critical issues appropriately while maintaining project timelines and minimizing operational disruption

A day in the life

Your day begins with analyzing capacity data across dark stores, identifying gaps, and engaging stakeholders to address shortfalls before they impact deliveries. You'll spend significant time in the field—visiting stations to investigate performance anomalies, conducting ride-alongs with delivery partners to understand their challenges firsthand, and running root cause analysis sessions with station teams. Between site visits, you'll coordinate with fleet managers on capacity deployment, track real-time operational metrics, and build scalable solutions to address recurring issues. This role demands agility as priorities shift with volume patterns and operational needs.

About the team

Amazon Flex serves as the preferred first-party delivery channel for Amazon Now, powering our quick commerce promise to customers. Our team operates at the intersection of innovation and execution, managing one of the most dynamic segments of Amazon's logistics network. We're building the future of ultra-fast delivery in India, and we need talented program managers who excel in ambiguous, fast-paced environments. This high-visibility role offers exceptional learning opportunities as you work across operations, technology, and strategy. You'll gain deep expertise in last-mile logistics while contributing to a mission-critical program with direct leadership attention. For the right candidate, this role provides a clear path to regional leadership positions as our quick commerce business continues its rapid expansion across India.

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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