Program Manager – East

Talent Linked Consultancy; Kolkata District; On-site; INR 2,800,000 - 5,000,000; Full time

Job summary

Talent Linked Consultancy is seeking a Program Manager for the East region based in Kolkata, with travel across West Bengal and the East Region. You will drive strategic initiatives, coordinate multi-stakeholder programs, and monitor regional performance metrics to fuel business growth in a mature retail market.

The ideal candidate holds an MBA and 5-8 years of experience in retail operations, consulting, or program management, with strong analytics and stakeholder management skills.

Qualifications

• MBA from a recognized institution with strong academic credentials.
• 5-8 years of experience in retail operations, business consulting, program management, or category management.
• Prior experience in pharmacy retail, FMCG retail, or organized retail chains is highly preferred.
• Strong proficiency in business analytics tools (Advanced Excel, PowerPoint, SQL/Tableau/Power BI preferred).
• Demonstrated experience in managing multi-stakeholder projects and driving business outcomes.
• Strategic thinking with strong execution capabilities.
• Data-driven decision making and analytical rigour.
• Ability to thrive in fast-paced, ambiguous environments.

Responsibilities

• Strategic Initiative Management: Drive implementation of central and state cross-functional initiatives across stores in West Bengal and East Region, coordinating with operations leaders.
• Lead regional growth programs in collaboration with category teams for Pharma, Generics, FMCG, and Private Labels and monitor performance.
• Business Analytics & Performance Tracking: Monitor regional dashboards covering sales, margins, inventory turnover, and customer metrics.
• Conduct deep-dive analysis on underperforming stores/categories and generate insights from competitive intelligence in metro markets (Kolkata, Guwahati).
• Track ROI of regional initiatives and recommend course corrections.
• Operational Excellence: Bridge regional leadership and store operations to ensure seamless execution of strategies; monitor SOPs and merchandising standards.
• Coordinate with cluster managers to resolve operational bottlenecks and scale best practices within the region.
• Manage regional calendar including store launches, promotions, and leadership reviews.
• Stakeholder Management: Serve as primary contact for Regional Head and facilitate collaboration across West Bengal and other state teams.
• Prepare executive presentations, business reviews, and strategic recommendations for leadership meetings; build relationships with central teams.

Skills

Advanced Excel

PowerPoint

SQL/Tableau/Power BI

Strategic thinking

Stakeholder management

Project management

Education

MBA

Tools

Power BI

Job description

Job Description for Program Manager – East

Position: Program Manager

Location: Kolkata (with travel across West Bengal and East Region)

Experience: 5-8 years

About the Role:

We are seeking a strategic and execution-focused professional to support the Regional Head for West Bengal and East Region in driving business growth across 1000+ diverse portfolio. This role combines strategic program management with operational excellence, serving as the growth catalyst for one ofour most mature and competitive markets.

Key Responsibilities:

Strategic Initiative Management

Drive implementation of central & state cross functional initiatives across the stores in West Bengal & East Region , the candidate will be primarily responsible for implementation of the initiatives in close coordination with operations leaders.

Apart from central initiatives, lead regional growth programs in close coordination with category teams for Pharma, Generics, FMCG, and Private Labels and continuously monitor performance.

Business Analytics & Performance Tracking

Monitor and report regional performance dashboards covering sales, margins, inventory turnover, and customer metrics.

Conduct deep-dive analysis on underperforming stores/categories.

Generate insights from competitive intelligence in metro markets ( Kolkata, Guwahati ) to inform strategy.

Track and report on ROI of regional initiatives and recommend course corrections.

Operational Excellence

Act as the bridge between regional leadership and store operations, ensuring seamless execution of strategies.

Run surveys and dipsticks to check compliance with SOPs, merchandising standards, and customer service benchmarks.

Coordinate with cluster managers to resolve operational bottlenecks and scale best practices within the region.

Manage regional calendar including store launches, promotional campaigns, and leadership reviews.

Stakeholder Management

Serve as the primary point of contact for the Regional Head, managing schedules, priorities, and critical communications.

Facilitate collaboration between West Bengal and other state teams to leverage synergies.

Prepare executive presentations, business reviews, and strategic recommendations for leadership meetings.

Build strong relationships with central teams (category, supply chain, HR, finance) to drive regional agenda.

Required Qualifications:

MBA from a recognized institution with strong academic credentials

5-8 years of experience in retail operations, business consulting, program management, or category management.

Prior experience in pharmacy retail, FMCG retail, or organized retail chains is highly preferred.

Strong proficiency in business analytics tools (Advanced Excel, PowerPoint, SQL/Tableau/Power BI preferred)

Demonstrated experience in managing multi-stakeholder projects and driving business outcomes.

Strategic thinking with strong execution capabilities.

Data-driven decision making and analytical rigour.

Ability to thrive in fast-paced, ambiguous environments.

Strong business acumen across retail operations and category management.

Stakeholder management and influence without authority.

Understanding of East Indian retail consumer behaviour and competitive landscape.

What Makes This Role Unique:

The East Region represent ' most established markets with intense competition from regional

and national players. This role offers exposure to sophisticated retail operations, diverse urban and semi-urban

markets, and the opportunity to drive innovation in a mature region while working with seasoned retail leadership.

Organization is an equal opportunity employer committed to diversity and inclusion in the workplace.