Program Manager

Policybazaar.com; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Policybazaar is seeking a Program Manager – Operations & Strategy to join our Bengaluru team. You will bridge central business insights with on-ground operations, driving efficiency and aligned execution across regional centers to meet business goals.

This role emphasizes business enablement, data analysis, process excellence, and stakeholder management, with travel as needed. MBA is preferred and English plus regional languages are valued in a fast-paced, meritocratic environment.

Qualifications

• 1+ years of experience in business operations, analytics, consulting, or a similar role (MBA preferred).
• Strong analytical abilities and data-driven decision-making.
• Fluent in English; knowledge of regional languages is a plus.
• Ability to work with cross-functional teams and manage stakeholders.
• Proactive, structured problem solver with ownership mindset.
• Willingness to travel occasionally for reviews and implementation.
• MBA preferred for this Bangalore-based role.

Responsibilities

• Drive operational excellence by identifying process gaps and implementing structured solutions.
• Grow the business in your region by leveraging local market insights,
• Conducting competitive analysis,
• Recommending targeted strategies for the Kerala/Telangana/Andhra-
• Monitor key business metrics (productivity, conversion levers, quality, customer experience) and partner with regional teams to improve outcomes.
• Conduct data analysis to identify trends and uncover insights
• Collaborate with central Analytics, Product, and Strategy teams to localize and execute state-level initiatives.
• Run structured program reviews with centre leadership to align goals, track progress, and ensure accountability.
• Lead special projects focused on process automation, performance improvement, or customer experience enhancement.

Skills

Analytical

Stakeholder mgmt

Excel

SQL knowledge

Problem solving

Communication

Team coordination

Education

MBA

Tools

Excel

SQL

Job description

Job Description

Policybazaar is India’s leading digital insurance and financial services platform, trusted by millions to compare, buy and manage insurance online. Since its inception in 2008, Policybazaar has transformed the way Indians access insurance with transparent product choices, seamless digital processes, and customer-centric services. Recognized as a Great Place to Work® for multiple years, Policybazaar fosters a collaborative, data-driven, and high-performance environment where people can grow their careers while making a meaningful impact on financial security for millions.

Job Title: Program Manager – Operations & Strategy

Experience: 1+ years (MBA preferred)

Function: Business Operations and Strategy

About the Role

We’re looking for an analytical, proactive, and driven professional to join us as a Program Manager – Operations & Strategy for our Bangalore team.

In this role, you’ll be the strategic and operational bridge between the central business team and the on-ground operations, ensuring our regional centres run efficiently, strategically aligned and business goals are met. A key part of your mandate will be to grow the business in your state by leveraging local insights, customer understanding, and competitive intelligence to influence strategy and execution.

This is not a sales role — it’s a business enablement, insights, and process excellence role.

What You’ll Do

Drive operational excellence by identifying process gaps and implementing structured solutions.

Grow the business in your region by:

Leveraging local market insights,

Conducting competitive analysis,

Recommending targeted strategies for the Kerala/Telangana/Andhra-

Monitor key business metrics (productivity, conversion levers, quality, customer experience) and partner with regional teams to improve outcomes.

Conduct data analysis to identify trends and uncover insights

Collaborate with central Analytics, Product, and Strategy teams to localize and execute state-level initiatives.

Run structured program reviews with centre leadership to align goals, track progress, and ensure accountability.

Lead special projects focused on process automation, performance improvement, or customer experience enhancement.

What we are looking for

1+ years of experience in business operations, analytics, consulting, or a similar role (MBA preferred).

Fluent in Telugu, Malayalam, Tamil along with English

Strong command of Excel; knowledge of SQL is a plus

Structured problem solver with strong stakeholder management skills

High ownership, bias for action, and comfort in unstructured environments

Ability to influence multiple teams without direct authority

Willingness to travel occasionally for reviews and implementation

Why Join Us

Opportunity to own regional business programs and growth initiatives early in your career.

Direct visibility to senior leadership and cross-functional teams.

Work on high-impact projects that shape efficiency, customer experience, and centre performance.

Fast-paced, meritocratic culture that rewards initiative and outcomes.