Program Manager (Control Tower)

Dil Foods; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Dil Foods in Bengaluru, India, is seeking a Program Manager (Control Tower) to oversee end-to-end performance of virtual brands, coordinating across operations, partner restaurants, supply chain, and customer support. Real-time metrics drive corrective actions and continuous improvements.

The role emphasizes dashboards, data analysis, and SOP development to scale the Control Tower function in a fast-paced, high-growth environment.

Qualifications

• Experience in program or operations management, preferably within food delivery, restaurant, or e-commerce environments.
• Strong skills in data analysis, dashboard management, and reporting to support real-time decision-making.
• Ability to coordinate cross-functional teams, manage stakeholders, and drive alignment on operational priorities.
• Competence in process design, continuous improvement, and troubleshooting operational issues.
• Excellent communication skills, with the ability to convey insights clearly and collaborate effectively.

Responsibilities

• Oversee end-to-end performance of virtual brands, coordinating between operations, partner restaurants, supply chain, and customer support.
• Monitor key metrics in real time, identify issues, and drive corrective actions across teams.
• Manage dashboards, analyze data trends, and implement process improvements to enhance efficiency, order fulfillment, and partner satisfaction.
• Engage in stakeholder communication, develop standard operating procedures, and support strategic initiatives to scale the Control Tower function.

Skills

Data analysis

Dashboard mgmt

Cross-functional

Process design

Communication

Tech tools

Time management

Execution quality

Education

Bachelor's degree

Postgraduate qualifications advantageous

Tools

Order management platforms

Job description

Company Description Dil Foods, through its Dil Brands business, creates and operates virtual food brands focused on meeting India's daily meal needs. The company partners with small and medium-sized restaurants to help them increase utilization of their kitchens, staff, and other assets through these virtual brands. By leveraging existing restaurant infrastructure, Dil Brands enables partners to serve a wider customer base and increase revenue. The organization combines technology, operations expertise, and food innovation to deliver reliable, convenient meal options across diverse cuisines.
Role Description The Program Manager (Control Tower) at Dil Foods is a full-time, on-site role based in Bengaluru. This role oversees end-to-end performance of virtual brands, coordinating between operations, partner restaurants, supply chain, and customer support to ensure smooth daily execution. The Program Manager monitors key metrics in real time, identifies issues or bottlenecks, and drives corrective actions across teams. They manage dashboards, analyze data trends, and implement process improvements to enhance efficiency, order fulfillment, and partner satisfaction. The role also involves stakeholder communication, developing standard operating procedures, and supporting strategic initiatives to scale the Control Tower function.
Qualifications

• Experience in program or operations management, preferably within food delivery, restaurant, or e-commerce environments.
• Strong skills in data analysis, dashboard management, and reporting to support real-time decision-making.
• Ability to coordinate cross-functional teams, manage stakeholders, and drive alignment on operational priorities.
• Competence in process design, continuous improvement, and troubleshooting operational issues.
• Excellent communication skills, with the ability to convey insights clearly and collaborate effectively.
• Comfort working with technology tools and platforms used for order management, logistics, and performance tracking.
• Proven organizational and time management skills, with attention to detail and a focus on execution quality.
• Bachelor's degree in Business, Operations, Engineering, or a related field; relevant postgraduate qualifications are an advantage.
• Prior experience in a control tower, command center, or centralized operations environment is highly beneficial.
• Ability to thrive in a fast-paced, high-growth setting and adapt to changing business needs.