City Manager (Growth)

Placed.; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading company is seeking a City Manager for Bangalore to scale its virtual-brand network. The role involves managing P&L, expanding partnerships with restaurants, and leading sales and operations teams. Ideal candidates will have a strong background in business development and city management, with a focus on achieving revenue targets and operational excellence.

Qualifications

• 4–7 years of city/area management or business development experience.
• Proven ability to exceed revenue targets and manage full P&L.

Responsibilities

• Source under-utilized restaurants and close partnership agreements.
• Hit monthly GMV, margin, and order-volume targets.
• Recruit, train, and coach sales executives and kitchen ops associates.

Skills

Negotiation

Data-driven decision making

Stakeholder-management

Education

Bachelor’s degree in Business

Bachelor’s degree in Hospitality

Tools

CRM

Excel

Google Sheets

Job description

This range is provided by Placed. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Department: Operations & City Growth

Job Summary

We are seeking a high-ownership City Manager – Bangalore to scale our virtual-brand network across the city. You will own Bangalore’s P&L, grow the partner base of small & medium restaurants, and lead on-ground sales and operations teams to deliver flawless order fulfillment and partner satisfaction.

Key Responsibilities

• Market Expansion & Partner Onboarding: Source under-utilized restaurants/ cloud kitchens, pitch our turnkey virtual-brand concepts, and close partnership agreements. Build and maintain a healthy lead pipeline using local intel, field visits, and CRM hygiene.
• P&L Ownership & Operational Excellence: Hit monthly GMV, margin, and order-volume targets; monitor city-level KPIs daily. Drive process adherence for menu mapping, kitchen SOPs, and last-mile delivery to keep cancellations and QC issues below threshold.
• Team Leadership & Culture: Recruit, train, and coach sales execs, account managers, and kitchen ops associates. Foster a performance-driven, collaborative culture with clear goals and regular feedback loops.
• Cross-Functional Collaboration & Reporting: Liaise with Supply Chain, Marketing, Finance, and HR to secure inventory, run city campaigns, and manage payroll & incentives. Present weekly performance dashboards and improvement plans to the senior leadership team.

Requirements

• Bachelor’s degree in Business, Hospitality, or related field.
• 4–7 years of city/area management, business development, or ops leadership—preferably in food-tech, QSR, cloud-kitchen, or startup environments.
• Proven ability to exceed revenue targets and manage full P&L.
• Strong negotiation, data-driven decision making, and stakeholder-management skills.
• Experience building and scaling field teams; hands-on approach to problem-solving.
• Proficiency with CRM and reporting tools; advanced Excel/Google Sheets.
• Willingness to travel within the city and work flexible hours.

Preferred

• Existing network of restaurant owners, delivery aggregators, and F&B vendors in Bangalore.
• Prior experience launching virtual brands or multi-location QSR concepts.

KPIs / Success Metrics

• Active restaurant partners onboarded per quarter
• Monthly GMV and contribution margin vs. target
• Order fulfillment SLA & QC pass rate
• Partner retention & satisfaction score
• Team productivity (revenue per rep) and attrition rate