Program Manager - Last Mile

AppsForBharat; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

AppsForBharat’s SriMandir.store is seeking a Program Manager – D2C supply chain to own the complete order-to-doorstep journey for SriMandir.store. You’ll work at the intersection of product, tech, and operations to turn real-world problems into data-backed fixes.

The role emphasizes building scalable processes, dashboards, and analytics to improve delivery metrics and customer experience for India’s fast-growing devotional platform.

Qualifications

• 1–4 years of program management, analytics, or operations
• Strong analytical instincts; proficient in Excel and SQL
• Curiosity about end-to-end business operations
• Ability to coordinate with product, tech, warehouse, and external partners

Responsibilities

• Own a set of operating metrics (delivery success, RTO, NDR) and build dashboards and cadences
• Answer why a metric moved; decide what to change
• Coordinate with courier/logistics partners on allocations, SLAs and escalations
• Collaborate with internal teams on process and tooling gaps
• Design for scale from day one to handle current volume
• Spot operations issues by customer experience data and revenue impact
• Push for SOPs and playbooks for new couriers or warehouses
• Build analytics views when dashboards don’t exist

Skills

Excel

SQL

Analytics

Stakeholders

Tools

Shiprocket

ClickPost

Unicommerce

Job description

Program Manager — D2C Supply Chain

SriMandir.store | Supply Chain Product & Operations

About AppsForBharat

Experience: 1–4 years
Location: Bengaluru | HSR Layout

About AppsForBharat

AppsForBharat (Sri Mandir App) is building beautifully crafted, AI‑first consumer experiences that help millions of Indians connect with spirituality and culture. We’re backed by Peak XV Partners, Elevation, Fundamentum, and other top‑tier investors, and are one of India’s fastest‑growing Series C consumer‑tech companies.

Our flagship product, Sri Mandir, is the world’s largest platform for Hindu devotees, powering rituals, teachings, personalized recommendations, and a thriving devotional community. India’s $44B devotion economy is still largely offline, and we’re bringing structure, accessibility, and meaning to this massive market, where design and data play a central role in shaping user behavior at scale.

About the Role

We are looking for a Program Manager –D2C supply chain to own the complete order‑to‑doorstep journey for SriMandir.store.

You’ll sit at the intersection of product, tech, and operations, turning messy real‑world problems (a courier underperforming in a pincode, a spike in NDRs, a stakeholder team asking for a metric that doesn’t exist yet) into clear, data‑backed fixes. If you like digging into numbers until they tell you what’s actually broken, and then fixing it, this role is built for you.

What You’ll Do

• Own a set of operating metrics (delivery success, RTO, NDR recovery, dispatch TAT, and whatever else matters as we grow) and build the dashboards and review cadences

• Take a messy question like "why did prepaid share drop last month" and actually answer it, then decide what we do differently.

• Work directly with courier and logistics partners on allocation, SLAs and escalations, and just as directly with internal teams on process and tooling gaps.

• Design for scale from day one. What works at current volume should hold up

• Get close enough to customer experience data (reviews, complaints, repeat rates) to spot where ops issues are quietly costing us revenue

• Push for standardisation where it helps (SOPs, playbooks for new couriers or warehouses)

• Build the analytics view when one doesn’t exist. If a metric matters and there’s no dashboard for it

What Success Looks Like

• You can explain, with data, why a metric moved and what you did about it.

• Operational processes you’ve touched get measurably better

• Manual, repetitive ops work gets replaced by systems and automations that just run, freeing the team from manual work

• You’ve built a control tower view (dashboards, alerts, exception flags) that surfaces problems the moment they happen

What We’re Looking For

• 1-4 years of experience in program management, business analytics, business or product operations

• Strong analytical instincts. Comfortable in Excel and SQL

• Genuine curiosity about how a business works end to end, not just one function of it.

• Ability to work with multiple stakeholders (product, tech, warehouse, external partners)

Good to Have

• D2C or e‑commerce experience (not mandatory, but useful context).

• Exposure to supply chain or last‑mile metrics like RTO, NDR, or delivery TAT.

• Familiarity with OMS/WMS tools, or logistics platforms like Shiprocket, ClickPost, Unicommerce.

Why This Role?

This is a high‑ownership role where you will directly impact customer experience, operational efficiency and business margins. You will have the opportunity to build systems and processes that can significantly improve the last‑mile experience for millions of customers.

One Team. One Goal. Assisting millions on their digital devotional journeys.