Program Manager – BPM Council - Vendor Consultant Role

ContractKen Inc.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ContractKen Inc. is seeking a dynamic professional to lead strategic initiatives within the BPM and Contact Center industry. This role demands strong program management and stakeholder engagement capabilities, with responsibilities that include managing ecosystem programs and ensuring seamless delivery of high-impact initiatives.

The ideal candidate will possess 4-6 years of relevant experience and a strong understanding of the BPM ecosystem. Proficiency in Microsoft Office and CRM tools is essential for success in this role.

Qualifications

• 4-6 years of experience in program management, vendor management, or stakeholder engagement.
• Strong understanding of the BPM and Contact Center ecosystem.
• Excellent project management and execution capabilities.

Responsibilities

• Manage strategic BPM Council initiatives and ensure alignment with Nasscom’s priorities.
• Drive end-to-end execution of ecosystem programs and industry engagements.
• Support vendor coordination and operational alignment for strategic initiatives.

Skills

Program management

Stakeholder engagement

Vendor management

Operational execution

Communication skills

Education

Bachelor’s or master’s degree in business management, marketing, economics

Tools

Microsoft Office Suite

CRM tools

Collaboration platforms

Reporting dashboards

Job description

About the RoleNasscom’s BPM Council is seeking a highly driven and execution-focused professional to lead strategic ecosystem initiatives across the BPM and Contact Center industry. The role will involve managing end-to-end execution of council programs, engaging with ecosystem partners, member organizations, vendors, and industry stakeholders, while ensuring seamless delivery of high-impact initiatives.The ideal candidate should possess strong program management, vendor management, stakeholder engagement, and operational execution capabilities. This role requires an individual who can independently manage multiple strategic workstreams, drive collaboration across teams, and contribute towards strengthening the BPM ecosystem through industry-focused initiatives.

• Drive and manage strategic BPM Council initiatives, ensuring alignment with Nasscom’s industry priorities and objectives.
• Drive end-to-end execution of ecosystem programs, industry engagements, roundtables, webinars, workshops, surveys, and leadership forums.
• Collaborate with member organizations, ecosystem partners, consulting firms, and external stakeholders to ensure successful program delivery.
• Support initiatives across skilling, industry narrative building, emerging technologies, customer experience, contact centres, and digital transformation.
• Conduct market research, industry benchmarking, and ecosystem analysis to support strategic recommendations and council priorities.
• Coordinate with internal and external stakeholders to ensure timely delivery of milestones, action items, and program outcomes.
• Manage stakeholder relationships across member organizations, industry leaders, partners, and senior executives.
• Support vendor coordination, and operational alignment for strategic initiatives.

Reporting & Operations

• Develop presentations, executive updates, briefing notes, dashboards, reports, and communication collateral.
• Track initiative progress, monitor deliverables, and maintain program governance and reporting mechanisms.
• Ensure operational efficiency, process adherence, and timely execution across all ongoing initiatives.
• Proactively identify challenges, mitigate risks, and drive solution-oriented execution.

Knowledge, Skills, Qualifications, Experience

• Bachelor’s or master’s degree in business management, marketing, economics or any other stream
• 4-6 years of experience in program management, vendor management, ecosystem engagement, consulting, stakeholder management, research, or related domains.
• Strong understanding of the BPM, Contact Center, IT services, or technology ecosystem.
• Demonstrated experience in managing strategic programs, cross-functional initiatives, and external partnerships.
• Strong stakeholder management and communication skills with the ability to engage with CXO-level leaders and industry stakeholders.
• Excellent project management, coordination, and execution capabilities with a strong outcome-oriented mindset.
• Hands-on proficiency in Microsoft Office Suite, CRM tools, collaboration platforms, and reporting dashboards.

Good to Have

• Experience working with BPM organizations, industry associations, startup ecosystems, or large enterprise organizations.
• Exposure to customer experience, AI-led services, automation, digital transformation, or ecosystem development initiatives.
• Understanding of procurement processes, vendor governance, compliance tracking, or ecosystem operations.
• Strong analytical and problem-solving skills with experience in reporting, research, and business presentations.
• Ability to work independently in a fast-paced and dynamic environment while managing multiple priorities.