Program Manager

Smollan; India; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Smollan is seeking a highly structured, execution‑driven Program Manager to lead the rollout, governance, and operational execution of a field sales enablement platform across multiple countries for a premier global technology client.

You will own the master rollout tracker, drive country readiness, coordinate UAT, align stakeholders and vendors, oversee post‑launch hypercare, and monitor adoption and performance to ensure a smooth, scalable rollout.

Qualifications

• 7–10 years of program management or platform delivery experience.
• Experience delivering multi-country rollouts with governance dashboards.
• Strong communication with clients, stakeholders and vendor teams.
• Experience with UAT planning and post-launch support.

Responsibilities

• Own master rollout tracker, country sequencing, and launch calendar.
• Drive country readiness planning and sign-off for go-live.
• Coordinate end-to-end UAT and defect tracking with Product/QA/Engineering.
• Act as central point for client stakeholders, country teams, vendor teams, and internal delivery units.
• Oversee post-launch hypercare and transition to steady-state BAU operations.

Skills

Program management

Multi-country rollout

Stakeholder management

UAT coordination

Analytics

Education

MBA or Engineering/Technology background

PMP / Agile / Scrum certification

Tools

Asana/Jira/Monday.com

Looker Studio/Tableau/Power BI

Excel/Google Sheets

Job description

Are you a highly structured, execution-focused leader who excels at turning complex, multi-region tech deployments into seamless success stories? We are looking for a Program Manager to lead the rollout, governance, and operational execution of a field sales enablement platform for a premier global technology client. In this role, you will be the central driving force managing global rollouts, country readiness, UAT coordination, stakeholder alignment, and post-launch operational stability across multiple countries in a fast-paced environment. If you have a knack for program governance, cross-functional coordination, and driving platform adoption, we want you on our team.

Key Responsibilities:

• Program Governance & Rollout Management: Own the master rollout tracker, country sequencing, and launch calendar. Maintain a weekly governance rhythm with Product, Engineering, Operations, Analytics, and country teams while keeping leadership updated via clear RAID logs.
• Country Launch Readiness: Drive country readiness planning before UAT and go-live. Ensure checklists, configurations, training, support, and communication plans are completely sealed and signed off.
• UAT Coordination & Quality Governance: Coordinate end-to-end UAT planning, execution, and defect tracking. Partner with Product, QA, and Engineering to ensure no critical bugs leak into production.
• Stakeholder & Vendor Communication: Act as the central coordination point between client stakeholders, country teams, vendor teams, and internal delivery units. Maintain strong trust and strict escalation discipline.
• Post-Launch Hypercare & Operational Stability: Own the hypercare governance period post-launch. Track support issues, monitor ticket SLAs, drive Root Cause Analysis (RCA) for repeat issues, and ensure a smooth transition to steady-state BAU operations.
• Adoption & Performance Governance: Monitor adoption, usage, and country health metrics alongside Analytics teams. Coordinate retraining or operational interventions to ensure long-term rollout success.
• Team Coordination & Mentoring: Direct work across Product Analysts, Operations Leads, Training Specialists, and support teams while building repeatable SOPs and launch playbooks.

What We Are Looking For:

• Program Management & Platform Understanding: 7–10 years of experience in program management, platform operations, digital transformation, or technology delivery.
• Proven hands-on experience managing multi-country/multi-region rollouts using project trackers, RAID logs, and governance dashboards.
• Strong understanding of the product release lifecycle: from discovery, build, and UAT, through to hypercare and BAU.
• Comfort working with mobile/web platforms, enterprise applications, or field-force/sales enablement tools.
• Stakeholder & Operational Excellence: Top-tier client-facing communication skills with an ability to manage business stakeholders, country teams, and vendor teams simultaneously.
• Experience managing launch readiness, training workflows, ticket SLAs, and using analytics to drive operational decisions.
• Strong follow-up discipline and the ability to manage ambiguity effectively.

Tools & Systems (Preferred Exposure):

• Project Management: Asana, Jira, Monday.com, or similar.
• Data & Presentation: Google Sheets/Excel, Google Slides/PowerPoint, Looker Studio, Tableau, or Power BI.
• Familiarity with ticketing/support trackers, UAT defect tools, and a basic understanding of cloud-based/API-driven platforms.

Preferred Qualifications:

MBA, Engineering, Business, or Technology background. Prior experience in a client-facing program management or vendor-managed delivery model within global tech, retail, or consumer electronics. PMP / Agile / Scrum certification.