Program Manager - Operations

JazzX AI; Bengaluru; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

JazzX AI is seeking an experienced Program Manager (L5) to lead large-scale cross-functional engineering programs in Bengaluru, India. The ideal candidate will possess 8-12+ years of experience in program management, with a strong technical acumen and proven ability to influence stakeholders. Responsibilities include managing program execution, defining goals, and collaborating across multiple teams.

The role requires expertise in Agile methodologies and strong communication skills. Join us to drive impactful engineering initiatives that are critical to our business outcomes.

Qualifications

• 8-12+ years of experience in Program Management.
• 5+ years managing complex engineering programs at scale.
• Strong understanding of SLDC and Agile/Scrum methodologies.

Responsibilities

• Own end-to-end program execution for complex engineering initiatives.
• Define program scope, goals, milestones, timelines, and success metrics.
• Provide clear, concise updates to senior leadership.

Skills

Program Management

Technical Acumen

Stakeholder Management

Agile Methodologies

Analytical Skills

Job description

We are looking for an experienced Program Manager (L5) to lead large-scale, cross-functional engineering programs that are critical to business outcomes. This role requires strong technical acumen, exceptional execution skills, and the ability to influence senior stakeholders across Engineering, Product, Architecture, QA, Security, and Operations.

Key Responsibilities

• Own end‑to‑end program execution for complex engineering initiatives spanning multiple teams and systems
• Define program scope, goals, milestones, timelines, and success metrics
• Track and report progress, risks, dependencies, and trade‑offs to leadership
• Ensure on‑time delivery with high quality and minimal operational risk

Technical & Engineering Collaboration

• Partner closely with Engineering Managers, Tech Leads, Architects, and Product Managers
• Translate high‑level business goals into clear technical execution plans
• Understand system architecture, APIs, dependencies, and non‑functional requirements (scalability, reliability, security)
• Drive technical discussions related to sequencing, dependencies, and feasibility (without owning design)

Cross‑Functional Leadership

• Act as the single point of accountability for program outcomes
• Align stakeholders across Product, Engineering, QA, SRE, Security, Compliance, and Support
• Resolve conflicts, unblock teams, and escalate effectively when required
• Influence without authority at senior levels
• Identify and proactively manage program risks, technical debt, and delivery bottlenecks
• Manage complex inter‑team and cross‑org dependencies
• Drive mitigation plans and contingency strategies
• Manage scope changes and ensure alignment with business priorities

Operational Excellence & Process Improvement

• Establish and improve program management best practices
• Drive consistency in planning, execution, and reporting across engineering teams
• Create and maintain dashboards, documentation, and communication artifacts
• Contribute to improving delivery predictability, velocity, and quality at scale

Communication & Stakeholder Management

• Provide clear, concise, and data‑driven updates to senior leadership
• Facilitate executive reviews, program checkpoints, and retrospectives
• Ensure transparency across timelines, risks, and outcomes

Required Qualifications

Experience

• 8–12+ years of experience in Program / Technical Program Management
• 5+ years managing complex engineering programs at scale
• Experience working in product‑led or SaaS engineering organizations
• Proven track record of delivering multi‑team, multi‑quarter initiatives

Technical Skills

• Strong understanding of software development lifecycle (SDLC)
• Hands‑on experience with Agile / Scrum / Kanban methodologies
• Ability to understand system architecture, APIs, cloud services, and engineering trade‑offs
• Experience working with distributed / global engineering teams

Program Management Skills

• Expert in planning, dependency management, risk mitigation, and execution
• Strong analytical and problem‑solving skills
• Excellent documentation and communication skills
• Comfortable managing ambiguity and changing priorities

Preferred Qualifications

• Engineering background or prior experience as a developer / QA / architect
• Experience with cloud platforms, platform engineering, or infrastructure programs
• Exposure to DevOps, SRE, security, or compliance‑driven programs
• Experience driving programs across multiple business units or products