Senior Program Associate

Hero Vired; Gurugram District; On-site; INR 360,000 - 480,000; Full time

Job summary

Hero Vired is seeking an energetic professional to manage academic operations and deliver engaging learner experiences in India. The role combines program delivery, learner success and support for new programs, with ownership and a strategic mindset to improve learner engagement and outcomes.

You will coordinate with academic, content and delivery teams, track progress, run outreach, and contribute to innovations including AI-enabled learning and automation.

Qualifications

• Graduate with 0–2 years of experience; freshers welcome.
• Strong communication, coordination and organisational skills.
• Comfort with Excel or Google Sheets, data tracking and digital tools.
• Curiosity about AI, automation and new approaches to learning.
• Ability to take ownership and see tasks through to completion.

Responsibilities

• Manage day-to-day program operations, including session scheduling and calendars.
• Coordinate with academic, content, technology and delivery teams to resolve issues.
• Track attendance, assessments and learner progress to identify support needs.
• Conduct timely outreach to improve participation and completion.
• Support development and launch of new programs with cross-functional teams.
• Pilot AI-enabled learning and automation, tracking impact on outcomes.
• Maintain learner records, trackers and program reports; use data to improve outcomes.

Skills

Communication

Coordination

Organisational skills

Problem-solving

Excel/Google Sheets

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

We are looking for a high-energy, proactive problem solver to manage academic operations and deliver an engaging learner experience. The role combines program delivery, learner success and support for developing new programs. You should bring ownership, fresh ideas and a strategic mindset to improve how learners engage and succeed.

Key Responsibilities

Academic Operations & Program Delivery

• Manage day-to-day program operations, including session scheduling, academic calendars, faculty coordination and learner communication.
• Ensure sessions, assessments and learning resources are delivered on time.
• Coordinate with academic, content, technology and internal teams to resolve delivery issues.

Learner Engagement & Success

• Track attendance, assessment submissions and learner progress to identify learners who need support.
• Conduct timely outreach and follow-ups to improve participation and program completion.
• Resolve learner queries and concerns with empathy, ownership and clear communication.
• Collect feedback and turn recurring concerns into practical improvements.
• Support the development and launch of new programs, working with academic, content and delivery teams.
• Bring fresh ideas to improve learner engagement, program completion and NPS.
• Identify learner needs and industry trends to suggest relevant learning experiences, activities and program enhancements.
• Pilot innovative approaches, including AI-enabled learning and automation, and track their impact.

Reporting & Process Improvement

• Maintain accurate learner records, trackers and program reports.
• Use data to identify gaps, prioritise actions and improve program outcomes.
• Build simple, scalable processes that improve delivery quality and team efficiency.
• Program Completion Rate: Improve the percentage of learners meeting program completion requirements.
• Learner NPS: Improve learner satisfaction through consistent delivery and timely resolution of concerns.
• Learner Engagement: Improve attendance, assessment submissions and participation.
• Operational Excellence: Ensure timely sessions, accurate reporting and closure of learner queries.
• Program Development & Innovation: Contribute to new program launches and measurable improvements in the learning experience.

What We Are Looking For

• A graduate with 0–2 years of experience; freshers with strong ownership and initiative are welcome.
• High energy, a learner-first approach and the ability to take work through to completion.
• Strong communication, coordination and organisational skills.
• A problem-solving attitude and the ability to think beyond immediate tasks.
• Comfort with Excel or Google Sheets, data tracking and digital tools.
• Curiosity about AI, automation and new approaches to learning.