Program Coordinator - Learner Support

Emeritus; India; Remote; INR 400,000 - 700,000; Full time

Benefits offered by this job

Collaborative work environment

Opportunities for professional growth

Job summary

A leading EdTech company in India is seeking a Program Coordinator to ensure the smooth operation of learning programs. You will provide support to learners, handle inquiries, and collaborate with internal teams to enhance the learner experience. The ideal candidate should possess strong communication skills, adaptability to business needs, and a passion for education technology. This role offers the chance to contribute to meaningful learning experiences in a dynamic environment.

Qualifications

• Strong written and verbal English communication skills essential.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in customer support role with effective resolution abilities.
• Experience in EdTech or education technology is a plus; remote work capability is valued.

Responsibilities

• Serve as the point of contact for learners and address inquiries.
• Collaborate with internal teams to manage program timelines.
• Identify opportunities for process improvements in program delivery.
• Ensure all learning communications adhere to quality standards and branding guidelines.

Skills

Excellent Communication

Customer-Focused

Tech-Savvy

Detail-Oriented

Team Player

Detail-oriented

Remote work capability

Multitasking

Education

Bachelor’s degree in a relevant field

Tools

Learning Management Systems (LMS)

CRM

Job description

Emeritus is a global leader in online education, partnering with top universities and corporations to deliver world-class learning experiences. We believe in the power of education to transform lives, and we strive to bring accessible, high-quality learning opportunities to professionals worldwide. As a leader in the EdTech industry, Emeritus is committed to providing transformative learning experiences to professionals across the globe.

Role Overview

As a Program Coordinator within the Learning/Service Delivery team, you will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience. The ideal candidate will have excellent written and verbal English communication skills, thrive in a fast-paced, dynamic environment, and be adaptable to evolving processes. Knowledge of the EdTech industry and/or prior experience in education technology will be a valuable advantage.

Key Responsibilities

• Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience. Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.
• Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement. Serve as a liaison between learners and internal teams, effectively communicating program updates and addressing learner concerns.
• Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
• Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process. Maintain up-to-date knowledge of Emeritus’ online programs and university partnerships to assist learners efficiently. Stay adaptable to process changes and work in a dynamic environment that requires flexibility and responsiveness.

Qualifications

• Bachelor’s degree in a relevant field or equivalent qualification.
• Excellent Communication: Strong written and verbal English communication skills are essential.
• Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.
• Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
• Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
• Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude. Willingness to work in rotational shifts (24x7).
• Detail-Oriented: High attention to detail in written communication and problem-solving.
• Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
• Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems (LMS).
• Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.
• Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.
• Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.

Why Join Us

At Emeritus, you’ll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.