Program Manager

Policybazaar.com; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Policybazaar.com seeks a Program Manager – RM Process to bring structure, operational excellence, and continuous improvement to RM operations in a high-volume environment. You will use data, process design, and cross-functional collaboration to solve complex challenges.

The role involves designing scalable processes, building dashboards, and partnering with Product, Technology, Training, and Operations to drive measurable impact across the organization.

Qualifications

• Strong analytical and problem-solving skills.
• Experience in data-driven process improvement.
• Experience in operations, process management, or operational excellence.

Responsibilities

• Analyse RM workflows to identify bottlenecks using data on capacity, utilization, bucket sizing, turnaround times, and throughput.
• Design, implement, and optimize scalable processes that improve efficiency and support growing business volumes.
• Develop and monitor dashboards and key operational metrics for real-time process health and performance.
• Partner with Product, Technology, Training, and Operations teams to drive process improvements and seamless execution.
• Apply operations research principles—including queuing theory, resource allocation, and throughput optimization—to high-volume, people-intensive operations.

Skills

Data analysis

Problem solving

Cross-functional collaboration

Stakeholder management

Job description

We're looking for a Program Manager – RM Process to bring structure, operational excellence, and continuous improvement to

how our RM (Relationship Manager) operations function. This role is ideal for someone who enjoys solving complex operational

challenges using data, process design, and cross-functional collaboration.

Role and Responsibilities:

Analyse RM workflows to identify operational bottlenecks using data such as capacity, utilization, bucket sizing,

turnaround times, and throughput.

Design, implement, and optimize scalable processes that improve efficiency and support growing business volumes.

Develop and monitor dashboards and key operational metrics to provide real-time visibility into process health and

performance.

Partner closely with Product, Technology, Training, and Operations teams to drive process improvements and ensure

seamless execution.

Apply operations research principles—including queuing theory, resource allocation, and throughput optimization—to improve high-volume, people-intensive operations

What We’re Looking For

4+ years of experience in Program Management, Operations, Process Excellence, or a related function.

Strong analytical and problem-solving skills, with the ability to work comfortably with data and build structured models

Experience in supply chain, operations, process management, or operational excellence. Candidates with backgrounds

in banking, logistics, manufacturing operations, consulting, or similar industries are highly preferred.

A systems-thinking mindset with a strong focus on identifying root causes, solving problems sustainably, and building

scalable operational processes.

Excellent stakeholder management and cross-functional collaboration skills, with the ability to drive execution across