Associate Program Manager

Moveinsync Technology Solutions

Gurugram District

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

Moveinsync Technology Solutions is seeking a Program Manager for Customer Success & Operations to drive enterprise client outcomes, optimize operations, and reduce costs. You will partner with clients, product, engineering, and finance to ensure seamless service delivery and measurable business impact across geographies.

Responsibilities span customer success, program execution, data analytics, and commercial ownership.

Qualifications

2–3 years of experience in Customer Success, Program Management, or Operations in a high-growth environment.
Experience managing enterprise clients and large-scale operations is a plus.
Strong analytical mindset with the ability to work with data and derive insights.
Proven track record of driving measurable business impact (revenue growth, cost reduction, efficiency improvements)

Responsibilities

Manage and grow enterprise client accounts, ensuring high retention, satisfaction, and revenue growth
Act as the primary point of contact for clients, addressing operational challenges and driving strategic initiatives
Identify risks proactively and implement solutions to improve service quality and client experience
Lead end-to-end program execution for large-scale transport operations across multiple geographies
Drive process improvements, optimize fleet utilization, and reduce operational inefficiencies
Design and implement scalable solutions (e.g., routing optimization, variable models, EV transition strategies)
Leverage data (SQL, Excel, dashboards) to track key metrics such as delays, utilization, and compliance
Translate data into actionable insights to improve decision-making and operational performance
Build and maintain reporting frameworks for stakeholders
Drive cost optimization through vendor negotiations, pricing strategies, and operational efficiencies
Build business cases and proposals (e.g., rate revisions, fuel cost adjustments, EV adoption)
Manage P&L elements including revenue growth, cost control, and profitability improvement
Work closely with Product, Engineering, Operations, and Finance teams to deliver seamless customer outcomes
Drive implementation of new tools, features, and process changes across accounts
Ensure alignment between client expectations and internal execution
Oversee safety operations including trip monitoring, alerts, and compliance frameworks
Implement SOPs and digital solutions (e.g., driver training, BA checks, safety audits)
Ensure high standards of service quality and regulatory compliance
Customer Success & Enterprise Account Management
Program & Project Management
Data Analysis (SQL, Excel, dashboards)
Business & Financial Acumen (P&L, cost optimization)
Stakeholder Management & Communication
Problem Solving & Structured Thinking
Process Improvement & Automation
Operational Strategy & Execution

Skills

Customer Success

Enterprise Accounts

Program Management

Data Analysis

Stakeholder Management

Communication

Process Improvement

Automation

Operational Strategy

Tools

SQL

Excel

Dashboards

Job description

Job Title: Program Manager Customer Success & Operations

Role Overview

We are looking for a highly analytical and execution-driven Program Manager – Customer Success & Operations to manage enterprise accounts, drive operational excellence, and deliver measurable business outcomes. The role involves working closely with clients, internal stakeholders, and field operations to ensure seamless service delivery, optimize costs, and enhance customer experience.

________________________________________

Key Responsibilities

Customer Success & Account Management

Manage and grow enterprise client accounts, ensuring high retention, satisfaction, and revenue growth
Act as the primary point of contact for clients, addressing operational challenges and driving strategic initiatives
Identify risks proactively and implement solutions to improve service quality and client experience

________________________________________

Program & Operations Management

Lead end-to-end program execution for large-scale transport operations across multiple geographies
Drive process improvements, optimize fleet utilization, and reduce operational inefficiencies
Design and implement scalable solutions (e.g., routing optimization, variable models, EV transition strategies)

________________________________________

Data & Analytics

Leverage data (SQL, Excel, dashboards) to track key metrics such as delays, utilization, and compliance
Translate data into actionable insights to improve decision-making and operational performance
Build and maintain reporting frameworks for stakeholders

________________________________________

Commercial & Financial Ownership

Drive cost optimization through vendor negotiations, pricing strategies, and operational efficiencies
Build business cases and proposals (e.g., rate revisions, fuel cost adjustments, EV adoption)
Manage P&L elements including revenue growth, cost control, and profitability improvement

________________________________________

Cross-functional Collaboration

Work closely with Product, Engineering, Operations, and Finance teams to deliver seamless customer outcomes
Drive implementation of new tools, features, and process changes across accounts
Ensure alignment between client expectations and internal execution

________________________________________

Safety & Compliance

Oversee safety operations including trip monitoring, alerts, and compliance frameworks
Implement SOPs and digital solutions (e.g., driver training, BA checks, safety audits)
Ensure high standards of service quality and regulatory compliance

________________________________________

Key Skills & Competencies

Customer Success & Enterprise Account Management
Program & Project Management
Data Analysis (SQL, Excel, dashboards)
Business & Financial Acumen (P&L, cost optimization)
Stakeholder Management & Communication
Problem Solving & Structured Thinking
Process Improvement & Automation
Operational Strategy & Execution

________________________________________

Experience & Qualifications

2–3 years of experience in Customer Success, Program Management, or Operations in a high-growth environment
Experience managing enterprise clients and large-scale operations is a plus.
Strong analytical mindset with the ability to work with data and derive insights
Proven track record of driving measurable business impact (revenue growth, cost reduction, efficiency improvements)

________________________________________

What Success Looks Like