Program Manager

lenskartcareers; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

lenskartcareers is seeking a results-driven program manager to lead cross-functional initiatives and influence priorities across the country. You will own and develop programs with difficult goals, secure stakeholder buy-in, and translate ideas from conception to execution.

As part of the role, you’ll design metrics and business reviews, provide analysis to senior leadership to guide decisions, and drive continuous improvement through collaborative process design and implementation across teams.

Qualifications

• Bachelor's/Master's degree in Business, Operations Management, or a related field (MBA preferred).
• Proven experience in operations/program management/continuous improvement in retail/ecommerce industry.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational abilities.
• Ability to collaborate effectively with cross-functional teams.
• 6+ years of overall work experience.

Responsibilities

• Work across teams and influence priorities, decisions and get buy-in from stakeholders on initiatives and decisions.
• Own and develop a program with cross-functional projects and difficult goals which impact an entire country.
• Provide analysis and insights to senior leadership in order to influence and support tactical and strategic business decisions in an increasing diversity of areas.
• Design metrics and business review documents guiding the operations team through execution.
• Draft and present key documents to leadership, taking an idea from inception to implementation.
• Design and improve processes and drive continuous improvement initiatives.

Skills

Analytical thinking

Problem solving

Project management

Cross-functional collaboration

Education

Bachelor's/Master's in Business/Operations

MBA preferred

Job description

This position requires a broad set of skills to be successful, that range from high level strategic thinking and effective communication to deep-dive analytical problem solving. Specifically: Work across teams and influence priorities, decisions and get buy-in from stakeholders on initiatives and decisions Own and develop a program with cross-functional projects and difficult goals which impact an entire country Provide analysis and insights to senior leadership in order to influence and support tactical and strategic business decisions in an increasing diversity of areas Design metrics and business review documents guiding the operations team through execution Draft and present key documents to leadership, taking an idea from inception to implementation Design and improve processes and drive continuous improvement initiatives

Bachelor's/Master's degree in Business, Operations Management, or a related field (MBA from Tier 1/tier 2 B-Schools preferred) Proven experience in an operations / program management / continuous improvement role within the retail / ecommerce industry. Strong analytical and problem-solving skills. Excellent project management and organizational abilities. Ability to collaborate effectively with cross-functional teams. 6+ years of overall work experience