Senior Program Manager - Catalog Operations

Amazon India Limited; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Amazon in Bengaluru, India seeks a Senior Program Manager for Global Catalog Operations to lead cross-team programs that span multiple orgs. You will drive clarity in ambiguity, manage trade-offs, and mitigate risks with data-driven insights, delivering results in a fast-paced environment.

The role requires strong communication, independence, and a bias for action to resolve complex logistics challenges while partnering with multiple teams to drive programs to closure.

Qualifications

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years of program or project management experience.
• 5+ years delivering cross-functional projects.
• Experience defining program requirements using data and metrics.

Responsibilities

• Drive cross-team projects and programs with external partners to meet plan quality.
• Communicate updates on issues, status, and business drivers in reviews.
• Analyze fragmented data to derive insights and document recommendations.
• Escalate issues and coordinate resolutions across owners and teams.
• Develop performance metrics to improve operational efficiency.

Skills

Program management

Cross-functional collaboration

Data analysis

Communication

Education

Master's degree or MBA

Job description

Senior Program Manager, Global Catalog Operations, Amazon Amazon is seeking highly skilled and motivated program manager for Catalog Support Operations team. As a Senior Program Manager, you manage significantly complex initiatives that cut across multiple teams. You drive clarity in extremely ambiguous situations, where even the strategy itself may not be defined. You work with multiple teams across various orgs in Amazon to drive programs to closure. You make trade off calls and proactively escail potential risks to leadership and strive to put contingencies in place. You do all of these tasks by leveraging your strong analytical skills and ability to analyze and derive insights from data. This job will require exceptional communication and interpersonal skills while having the ability to work independently in a fast‑paced environment and exercise sound judgment where clear guidelines may not exist. An ideal candidate in this role is a force multiplier who solves complex logistics challenges and possess a bias to get things done and deliver results.

Key job responsibilities

Drive projects and programs that require collaboration across varied internal & external teams to ensure dependent deliverables are achieved as per the plan with due quality. Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews. Data‑driven and deal with fragment datasets to discern insights. Write effective documents to highlight customer pain points, opportunity size, data insights, customer/stakeholder anecdotes and recommendations to drive executive decision making. Proactively monitor, identify and prevent potential issues. Develop performance metrics to assist with driving business results. Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency. Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.

Basic Qualifications

• 5+ years of working cross functionally with tech and non‑tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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Experience Level Senior Level