Program Manager

Lenskart; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Lenskart is seeking a Program Manager to drive multiple projects across functions and geographies, designing processes that streamline operations and enhance customer experience.

The role emphasizes building metrics, managing business review artifacts, and leading annual planning with staffing and tooling considerations for scalable growth.

Qualifications

• Bachelor's degree required; MBA preferred.
• 5+ years distribution/marketing/program management in a multinational.
• 3+ years cross-functional leadership with teams.
• Advanced ExcelSkills such as Pivot Tables and VLOOKUP.

Responsibilities

• Plan and execute multiple projects, collaborating cross functionally/geographically.
• Design and develop processes to simplify operations and improve customer experience.
• Develop metrics and mechanisms to improve efficiencies and customer experience.
• Own weekly, monthly and quarterly business review documentation and communicate status to senior stakeholders.
• Lead annual planning including staffing tooling and process design.

Skills

Analytical skills

Self-driven

Structured problem solving

Process design

Process improvement

Planning and execution

Influencing stakeholders

Written and verbal communication

Multi-program balancing

Education

Bachelor's Degree

MBA

Tools

Excel (Pivot Tables, VLOOKUP)

Job description

The responsibilities of the Program Manager would be as follows:

• Plan and execute multiple projects, collaborating cross functionally/geographically
• Design and develop processes to simplify operations and improve customer experience
• Develop metrics and mechanisms to improve efficiencies and customer experience
• Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders
• Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design

Basic Qualifications - Bachelors Degree with an MBA from a reputed institution is preferred :

• Five plus years of Distribution / Marketing / Program Management experience in a reputed multinational organization
• 2 Years experience in Sales / Operations as Area Manager or similar role with team leading experience.
• Very good in analytical skills
• Self-driven person who thrives in an ambiguous environment
• Analytical thinker with structured problem solving skills
• Process design and process improvement capabilities
• Demonstrated ability to logically influence peers, stakeholders and senior leaders
• Result oriented with strong planning and execution skills
• Exceptionally strong written and verbal communication skills
• Sound judgment and flexibility in balancing multiple programs to meet tight deadlines

Basic Qualifications:

• 3+ years of Distribution / Marketing / Program Management
• 3+ years of working cross functionally non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
• Experience defining program requirements and using data and metrics to determine improvements
• Min 5 Years in one organization and should have grown internally.

Preferred Qualifications

• 7+ years of driving end to end delivery, and communicating results to senior leadership experience
• 7+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules