Program Coordinator

QUEST Alliance_Gujarat; Indore District; On-site; INR 609,000 - 730,000; Full time

Benefits offered by this job

Personal Accident Insurance

Mediclaim Insurance

Internet allowance

Childcare support

Menstrual leave

Wellbeing programs

Job summary

Quest Alliance is seeking a Program Coordinator to lead the Youth Program implementation across ITIs in Indore and Ujjain, coordinating with NSTI and government partners. The role focuses on Employability Skills, blended learning, and stakeholder capacity building, with emphasis on data-driven improvements.

You will contribute to AI-enabled learning, Green Skills, gender-responsive practices, and industry engagement, ensuring high-quality delivery and learner transitions across the program.

Qualifications

• 4–6 years of relevant experience in education, skill development, or social-sector programs.
• Experience with government departments or government institutions.
• Ability to manage multiple stakeholders and translate strategic priorities into actionable implementation plans.
• Experience in field-level program implementation, stakeholder coordination, training, mentoring, and capacity building.

Responsibilities

• Lead end-to-end youth program delivery across ITIs in Indore and Ujjain.
• Coordinate NSTI partnerships and government engagement at district levels.
• Drive monitoring, data collection, and data-informed decision making for program improvements.
• Support AI-enabled learning and integration of Green Skills and gender-responsive practices.
• Build capacity of ITI stakeholders through targeted training and mentoring.

Skills

Stakeholder management

Program coordination

Data-driven decision making

Leadership

Training & mentoring

Tools

MS Excel

Power BI

Job description

Job Description:

About QuestAlliance

At Quest Alliance, we transform learningecosystems through education technology, capacity building, and collaborationto build 21st-century skills for learners and facilitators. We are a not-for-profit trust thatfocuses on research-led innovation and advocacy in the field of teaching andlearning. We engage with educators, civil society, government institutions, andcorporate organizations to demonstrate and enable scalable and replicablesolutions in school education and vocational training.

At Quest, you will get the opportunity toapply your skills and contribute to addressing issues around quality educationand skills training. The organization gives you the space to learn and grow ina fun and engaging environment. We have an eclectic group of people working atQuest drawn from diverse disciplines including Education, Technology, Design,Youth Development and Business.

About the Program-

MyQuest’s objective isto provide a holistic development platform for young people as well as providea lifelong, continuous learning opportunity to disadvantaged youth. We usecontent, pedagogy and technology to drive the delivery of teaching andlearning. Through our signature blended learning approach, we develop criticallife-work skills that are important for success in the 21st century.

Role Purpose

The Program Coordinator willlead the implementation, quality, and continuous improvement of QuestAlliance’s Youth Program across ITIs in Indore and Ujjain, while coordinatingengagement with the National Skill Training Institute (NSTI). The role will strengtheninstitutional ownership of Employability Skills (ES), blended learning,stakeholder capacities, and learner career transitions. It will drivegovernment partnerships at zonal, district, and institute levels, buildingrelationships with officials, ITI Principals, and NSTI leadership to strengthenimplementation and mainstream ES and Future Skills for Thriving Careers (FSTC).The Coordinator will also support AI-enabled learning, Green Skills,gender-responsive practices, and industry engagement. Using data, fieldinsights, and regular reviews, the role will address implementation gaps andimprove outcomes in collaboration with internal teams and ecosystemstakeholders.

Key Responsibilities

1. Lead Program Delivery & Implementation Excellence acrossIndore and Ujjain

• Drive end-to-endimplementation of the Youth Program across assigned Government ITIs in Indoreand Ujjain districts, ensuring quality, consistency, and alignment with programobjectives.
• Develop and executezone-wise operational plans, implementation calendars, institute-level actionplans, and review mechanisms.
• Strengthen implementation ofthe Employability Skills curriculum by supporting ITIs to establish regularclassroom sessions alongside digital learning through the MyQuest App.
• Monitor learner onboarding,digital engagement, and course completion, and develop targeted action plansfor ITIs requiring additional support.
• Support implementation ofthe role-delegation model by clarifying responsibilities among Principals, ESTrainers, Trade Trainers, and Master Trainers.
• Conduct regular fieldvisits, classroom observations, and Monitoring visits to assess implementationquality and identify improvement opportunities.
• Coordinate the planning andexecution of trainings, workshops, learner engagement activities, institutionalreviews, and other program events.
• Support implementation ofAI-enabled learning, Green Skills, gender-responsive practices, and industryengagement.
• Facilitate integration ofAI-related learning modules and activities into the Employability Skillscurriculum, supporting trainers to build learners awareness, familiarity, andpractical understanding of AI and its applications.
• Support Green Skillsintegration through learner-led sustainability initiatives, green bootcamps,eco-clubs, waste audits, energy reviews, and other relevant institutional andlearner engagement activities.
• Strengthen learnerengagement through initiatives such as Student Hubs, career-connect sessions,placement drives, and apprenticeship initiatives.
• Identify implementationrisks, delays, and institutional bottlenecks, and initiate corrective action incoordination with the team.
• Support the NSTI Lead inplanning, coordinating, and implementing agreed program activities incollaboration with NSTI stakeholders.
• Strengthen NSTI partnershipsand coordinate capacity-building initiatives integrating Employability Skills,AI, Green Skills, and future skills.
• Monitor implementation,track progress, document learnings, and identify opportunities forcross-learning with the wider ITI ecosystem.

2. Enable ITI Stakeholder Adoption & Capacity Building

• Strengthen engagement andownership of ITI Principals, ES Trainers, Trade Trainers, Master Trainers, andTraining and Placement Officers to ensure effective program implementation.
• Support the development andexecution of capacity-building plans for ITI stakeholders in coordination withLearning Experience and relevant thematic teams.
• Facilitate training,orientation, mentoring, and follow-up mechanisms to strengthen classroompedagogy, learner engagement, and the use of digital learning resources.
• Work with Master Trainers todevelop district-level mentoring plans and support structured mentoring of ESTrainers and Trade Trainers.
• Identify capability gapsamong ITI stakeholders and provide targeted support through field visits,virtual reviews, and follow-up interactions.
• Support adoption of therevised ES curriculum and strengthen the connection between trade training andemployability skills.
• Support trainers infacilitating AI-related learning experiences and integrating relevant AIapplications and examples into classroom activities.
• Build awareness and capacityamong ITI stakeholders on Green Skills and support integration ofsustainability practices into institutional and learner-led activities.
• Encourage peer learning,communities of practice, and sharing of effective implementation practicesacross ITIs.
• Recognise and showcase goodpractices by trainers and institutions to encourage sustained ownership andquality delivery.

3. Build Government Partnerships & Drive Ecosystem Engagement

• Build and maintain strongworking relationships with the Directorate of Skill Development (DSD),state-level officials, zonal and district-level government representatives, ITIPrincipals, and other relevant stakeholders to strengthen government partnershipsand program ownership.
• Support the State lead indeveloping and implementing government engagement strategies, aligning QuestAlliances program priorities with departmental objectives, annual plans,government initiatives, and institutional priorities.
• Coordinate with governmentstakeholders at state, zonal, district, and institute levels to translatedepartmental priorities and decisions into actionable implementation plans andensure timely follow-through on agreed commitments.
• Facilitate regularstakeholder meetings, government reviews, consultations, and institutionalengagements to share program progress, discuss implementation challenges,review data, and agree on corrective actions.
• Strengthen institutionalownership by engaging ITI Principals, ES Trainers, Trade Trainers, MasterTrainers, and Training and Placement Officers in planning, implementation, and review of program activities.
• Identify opportunities formainstreaming Employability Skills, blended learning, trainer development,AI-enabled learning, Green Skills, and career-transition initiatives withingovernment systems and institutional processes.
• Build and strengthenpartnerships with NSTI, industry, employers, training institutions, civilsociety organisations, and other ecosystem stakeholders to create opportunitiesfor industry engagement, apprenticeships, learner transitions, and cross-institutionallearning.
• Facilitate convergence withrelevant government schemes, industry initiatives, and ecosystem platforms tostrengthen learner opportunities and support the sustainability of programinterventions.
• Represent Quest Alliance inrelevant government meetings, institutional forums, and ecosystem platforms;document key decisions, partnership commitments, and emerging opportunities.
• Share field insights,implementation evidence, and partnership learnings with the relevant internalteams to inform state-level advocacy, program planning, and continuousimprovement.

4. Drive Monitoring, Learning & Data-Informed Decision-Making

• Ensure timely, accurate, andcomplete collection and reporting of program data from assigned ITIs and NSTIactivities.
• Monitor learner onboarding,MyQuest App engagement, course completion, classroom ES delivery, stakeholdercapacity building, and career-transition outcomes.
• Track implementation of AIand Green Skills interventions, including institutional participation, learnerengagement, trainer readiness, and emerging outcomes.
• Use dashboards andmonitoring tools to review institute-level performance and identify gapsrequiring corrective action.
• Support ITIs in maintainingdata quality and adhering to reporting standards and timelines.
• Analyse implementation dataand feedback to inform monthly planning, program reviews, and institutionalsupport strategies.
• Coordinate with the M&E focal point and relevant teams on baseline, endline, and other assessments.
• Document implementationprogress, good practices, challenges, learner stories, and case studies.
• Maintain appropriatedocumentation of NSTI implementation, including activity progress,participation, stakeholder feedback, and agreed outcomes.
• Contribute to quarterlyreviews, annual reviews, donor reporting, government reporting, and otherorganisational reporting requirements.
• Share field insights andrecommendations with the relevant internal teams.

5. Support Career Transitions & Learner Opportunities

• Coordinate with ITIs andTraining and Placement Officers to strengthen learner access to employment,apprenticeships, higher education, and other career pathways.
• Support organisation ofplacement drives, apprenticeship drives, job fairs, industry interactions, andcareer-guidance activities.
• Strengthen integration ofMyCareer and career-transition practices into the learner journey.
• Support ITIs in collectingand maintaining accurate placement, apprenticeship, and learner-transitiondata.
• Build relationships withlocal employers, industry partners, and relevant ecosystem stakeholders toexpand opportunities for learners.
• Identify institutional gapsaffecting learner transitions and coordinate appropriate support with relevantteams.
• Support integration of GreenSkills and future skills into learner career-readiness and industry engagementactivities.

6. Uphold Organisational Excellence & Professional Growth

• Ensure adherence to QuestAlliances organisational policies, systems, processes, and compliancerequirements, including People, Finance, and IT policies.
• Participate actively in teamplanning, review meetings, organisational forums, and cross-functionalcollaboration spaces.
• Maintain timelydocumentation, progress updates, timesheets, and other required administrativerecords.
• Coordinate effectively withinternal teams, communicate risks and delays proactively, and ensure timelycompletion of deliverables.
• Contribute to a team culturegrounded in collaboration, accountability, inclusion, reflection, andrespectful communication.
• Participate in goal setting,Reflective Feedback System (RFS) processes, and performance reviews withindefined timelines.
• Take ownership of personallearning goals and participate in relevant learning and developmentopportunities.
• Share field insights andimplementation learnings to support collective learning and continuousimprovement.

Requirements

Required Experience & Skills

• 4–6 years of relevantexperience in education, skill development, vocational training, youthdevelopment, or social-sector program implementation.
• Experience working withgovernment departments, government institutions, or other institutionalstakeholders.
• Experience in field-levelprogram implementation, stakeholder coordination, training, mentoring, capacitybuilding and Team Management
• Experience in coordinatinginstitutional partnerships or multi-stakeholder initiatives will be anadvantage.
• Understanding ofemployability skills, vocational education, career readiness, oreducation-to-employment transitions is desirable.
• Ability to manage multiplestakeholders and translate strategic priorities into actionable implementationplans.
• Ability to use data,dashboards, and monitoring tools to track implementation and inform decisions.

Benefits

Salary

The pay band for theposition starts at Rs. 60,000 per month (cost to company). The salary offeredwill be commensurate with the experience and expertise of the candidate.

• ComprehensivePersonal Accident Insurance covering up to ₹10,00,000 annually
• MediclaimInsurance covering up to ₹3,00,000 annually, supported through our insurancepartner, who also offer additional wellness benefits
• Reach for theStars (RFS) amount of up to ₹5,000 to support your self-learning andknowledge-building efforts
• Internetallowance of up to ₹750/month, reimbursable based on actual usage to supportflexible and hybrid working arrangements
• For employeeswith children under the age of 6 years, Quest offers childcare or day care feesupport through a monthly matching contribution of up to ₹3,000, helping youcreate a supportive work-life balance
• OfferingMenstrual Leave, 1 day per month across the country
• Access toemotional health and wellbeing programs such as:Group sessions worth ₹8,000 persession fully covered by the organisation & 1:1 counselling sessions (worth₹2,000 per session), fully covered by the organisation
• AtQuest Alliance, we pride ourselves on being an Equal Opportunities employer,embracing applications from all segments of the community. We are committed toensuring that every applicant and employee is treated with fairness andrespect, regardless of gender, sexual orientation, marital status, socialstatus, caste, religious belief, age, or any other factor that is irrelevant toperformance. Your individuality is valued and respected within ourorganization.

LearnMore: Quest Alliance | LinkedIn | YouTube | Explore Career Pathways at Quest