Program Associate- Gurugram- Haryana

Quest Alliance; Gurugram District; On-site; INR 325,000 - 389,000; Full time

Job summary

Quest Alliance in Gurugram, Haryana, India seeks a Program Support Associate to coordinate activities with ITIs in the region, ensuring smooth program implementation and adherence to schedules. You will liaise with district stakeholders and the state training and content team, driving timely delivery of Youth Program strategies.

The role emphasizes building trainer capacity, maintaining content fidelity, and conducting regular reviews with Principals, Trainers, and Placement Officers.

Qualifications

• 3–4 years in NGO project implementation or workshop facilitation.
• Interest in government ITI trainers & learners.
• Willingness to learn and influence practices in the education ecosystem.
• Excellent Hindi and English communication.
• Willingness to travel within and outside the district.
• Ability to train and manage relationships with new people.
• Ability to work independently as well as with teams.
• Experience with Google Meet, Zoom, WhatsApp, Google Classroom, and other Google Suite apps.

Responsibilities

• Programme Implementation and Planning: Take responsibility for effective program delivery, review implementation, and monitor within the agreed standards.
• Ensure there is a proper work plan in place for your region and you are able to follow and deliver accordingly.
• Be well versed with the content/curriculum of the program to ensure proper training delivery and support in the institutes of the zone.
• Regular visits to institutes of the zone to deliver training.
• Support the Trainers to use our content.
• Ensure trainers and institutes become independent and adept at using the content.
• Participate in Training of Trainers.
• Ensure region deliverables and targets are fulfilled within the time frame.
• Conduct monthly/quarterly review meetings with stakeholders to ensure quality delivery.
• Maintain compliance with set standards.

Skills

Project implementation

Workshop facilitation

Interpersonal communication

Hindi language

English language

Travel readiness

Team collaboration

Digital tools

Tools

Google Hangout Meet

Zoom

WhatsApp

Google Classroom

Chatbot

Google Workspace

Job description

Gurugram- Haryana, India | Posted on 10/06/2026

Role Purpose:

QUEST Alliance is looking for a Program Support Associate for coordinating all the activities with ITIs in the region. You will be reaching out to all the ITIs in your region and will be responsible for the smooth implementation of the program and successfully implementing the Youth Program strategies and other activities. The Program Associate also builds relationships with all district stakeholders and works closely with the state training and content team. They must adhere to all the implementation processes and timelines the program team communicates.

Key Responsibilities:

Programme Implementation and Planning

Take responsibility for effective program delivery, review implementation, and monitor within the agreed standards.

Ensure there is a proper work plan in place for your region and you are able to follow and deliver accordingly.

Be well versed with the content/curriculum of the program so as to ensure proper training delivery and support in the institutes of the zone

Regular visits to institutes of Respective zone zone to deliver training

Support the Trainers in the institutes of Respective zone zone to use our content.

Ensure that the Trainers and institute gradually become independent and adept at using the content.

Participate and contribute in Training of Trainers.

Ensure the region deliverables and targets are fulfilled within the stipulated time frame.

Conduct monthly/quarterly review meetings with program stakeholders‑ institute Principals/Superintendents, Trainers/Instructors, Placement Officers etc to ensure quality delivery of programs.

Ensuring the self‑reliability of trainers and institute and proficiency with the content after effective program deliverance and evaluating the execution of the same by the trainers.

keeping track of compliance with the set standards.

Providing regular feedback and monitoring the growth scale of the trainers.,

Maintaining that a suitable work plan is in place and ensuring the proper adherence to it and delivering as required.

Having a thorough understanding of the program's content and curriculum to provide proper training delivery and assistance in Respective zone zone ITIs.

regular training visits to Respective zone institutions

Encourage the trainers to apply our curriculum in the Respective zone zone institutes.

Ensuring that the deliverables and targets for the region are met by the deadline.

Organize periodic meetings with program stakeholders for reviews, such as monthly or quarterly

Relationship Management - Stakeholders

Develop effective working relationships with institute Principals, Trainers and Placement Officers for effective program implementation.

Support Thematic Teams‑Placement, Training, Documentation, Data Tech etc in your institute region and be the POC for your institute region.

Ensure region needs are met and fulfilled with the support of Thematic Teams.

Ensure institute Stakeholders engage and contribute to our implementation program.

Find solutions to address problems in your institute region engaging institute stakeholders thereby ensuring collaboration and quality.

1.Building a relationship based on mutual Understanding And Cooperation by providing feasible solutions to their basic problems.

2.Endless and timely support from the team

3,Developing employability skills for future benefits and providing career oriented trainings.

Monitoring, Reporting & Documentation

Ensure the monitoring data of the team that you manage reaches the M&E focal point on time.

Support coordination of baseline/ endline and other assessments

Ensure students data is updated in centre database

Make sure trainers and principal at the institute know about our work through simple monthly reports

Provide regular written and verbal reports tracking progress against the work plan and implementation schedules

Use the appropriate M&E tools for reporting

Ensure all the program report including case studies, photographs reaches the M&E focal point at the stipulated time

Documentation of centre, trainer and student success stories

Following up with institute’s to share data of students and Institutes as required by M&E framework.

Transparency in the working system to develop a comprehensive platform between Quest and faculty from the institutes.

Providing effective solutions for future encouragement.

Keeping a well managed record through systematic monitoring of the work plan and applied schedules.

Team Collaboration and Compliance

Participate in team meetings and reviews, staff engagement activities

Seek regular capacity‑building support from the team

Adhere to all the finance and HR policies of the organization

Uphold the values of Quest Alliance

Other duties as required. Occasionally working on weekends and holidays for which time compensatory leave can be taken.

Required Skills and Experience:

Minimum 3-4 years of work experience in project implementation or workshop facilitation, and NGO sector, preferably in the education Development sector.

Interest in working with Government ITI Trainers & learners.

Willingness to learn and influence prevalent practices in the education ecosystem

Excellent interpersonal, written, and verbal communication skills in Hindi (Mandatory) and working knowledge of English.

Willingness to travel within and outside of the District.

Ability to train, build the capacity of, and manage relationships with new people

Ability to work independently as well as collaboratively with other teams

Ability to use technology and various virtual platforms like Google Hangout Meet, Zoom, WhatsApp, Google Classroom, Chatbot, and other Google Suite applications.

Excited about working with Teachers on 21st-century skills & computational thinking and Knowledge of coding/scratch and the Ed-Tech tools would be an advantage.

Salary: The pay band for the position starts at Rs. 32,000/- per month (cost to company) ( The salary offered will be commensurate with the experience and expertise of the candidate)

About Quest:

Quest Alliance equips young learners in India with the skills, mindsets, and support systems they need to thrive in life, learning, and work.

A social impact organization with close to two decades of experience, Quest Alliance works at the intersection of technology and future skills to make learning more equitable and relevant, especially for socially and economically vulnerable learners.

The organization influences systems to empower young learners in government high schools and trade and vocational institutes to holistically navigate their education to career transitions.

Quest Alliance works across 12 Indian states and is partnered with nine state governments, over 80 CSOs, national ministries, and funders. It has impacted 1.8 million young lives to date.