Assistant Manager/ Manager - Reporting and Reconciliation

Emeritus; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Emeritus is seeking an Assistant Manager/Manager - Reconciliation to oversee end-to-end university partner reporting. You will investigate discrepancies, validate records, and coordinate with Analytics, Admissions, Delivery, and Outreach to ensure accurate, contextualized reports.

The role requires strong Excel/Sheets skills, attention to detail, and experience handling large data sets with high accuracy. Collaboration and clear communication are essential.

Qualifications

• 6+ years of relevant experience in analytics, reporting, or operations.

Responsibilities

• Own end-to-end delivery of university partner reports and ensure accuracy.
• Investigate discrepancies across systems (Salesforce, Canvas) and validate records.
• Coordinate with Delivery, Admissions, Outreach, and other teams to report correct data.

Skills

Attention to detail

Cross-team coordination

Data validation

Communication

Tools

Excel/Google Sheets

Salesforce

Canvas

Job description

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Objective of the Role:

The Assistant Manager/Manager - Reconciliation is responsible for managing the end-to-end delivery of university partner reports, acting as the bridge between Analytics, Admissions, Delivery, Outreach, and other internal teams. The role focuses on investigating discrepancies, validating records, and ensuring that the final report shared with university partners is accurate, complete, and well-contextualized.

Responsibilities:

• Own end-to-end delivery of university partner reports.
• Review exception cases flagged by the Analytics team and investigate discrepancies across systems such as Salesforce and Canvas.
• Coordinate with Delivery, Admissions, Outreach, and other relevant teams to validate records and determine the correct data to be reported.
• Resolve issues related to enrollment status, course movement, withdrawals, course completion, and discount deviations.
• Investigate cases where discounts are higher than expected or approved levels, gather context from relevant teams, and determine what should be reported to the university.
• Update the final reporting file with validated corrections, comments, and required business context.
• Perform final quality checks before reports are shared externally.
• Handle university queries related to the report and provide clear responses backed by internal validation.
• Maintain strong follow-through to ensure discrepancies are closed out in systems or correctly addressed manually in the report where needed.

Key Skills and Experience:

• 6+ years of relevant experience
• Strong proficiency in Excel and/or Google Sheets, including formulas, filtering, lookups, and data validation
• Strong attention to detail and ability to work through large datasets with high accuracy
• Ability to coordinate across multiple teams and drive issue resolution independently
• Good judgment in handling exceptions and escalations, especially where business context is required
• Strong written and verbal communication skills
• Comfort working with operational data, system discrepancies, and partner-facing reporting processes

Preferred Profile:

• Experience in reporting, operations, analytics coordination, admissions, or program delivery
• Exposure to systems such as Salesforce, Canvas, or similar CRM/LMS platforms
• Experience handling partner-facing or client-facing reporting

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

• https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)