Program Advisor - India & APAC Schools

Emeritus; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Emeritus is seeking an Inside Sales Associate to build and manage the lead pipeline for executive education programs across India and APAC. You will provide detailed program information via video calls, phone, and email, while maintaining CRM records and guiding customers through milestones and payments.

The role requires 1+ year in B2C sales, strong Excel and Salesforce skills, and comfort with shifts in a fast-paced, revenue-driven startup environment.

Qualifications

• Good to have, proven inside sales/ consultative selling experience with a consistent track record of exceeding acquisition targets.
• Good to have, experience in successfully engaging with senior executives (CXO and VP/SVP) in sales of products costing over Rs5L.
• Overall 1+ Year(s) of work experience with B2C sales is mandatory.
• Excellent verbal, written communication, listening and data analysis skills
• Strong phone presence and comfortable doing high-quality online presentations over video calls.
• Comfortable handling leads from India and APAC and opens to working in shifts (there are several India and APAC shifts, timings vary. The early APAC shift starts at 7 am and the late India shift ends at 8 pm IST. The candidate should be comfortable working within this window. 5-day workweek. The roster could be Monday - Friday or Tuesday -Saturday.
• Demonstrated advanced proficiency with Excel and Salesforce
• An entrepreneurial spirit to work in a start-up culture with a diverse and global talent pool
• Demonstrated ability to manage and prioritize multiple programs. Flawless follow-up skills to ensure that leads move to closure
• Ability to be pleasantly persistent with customers. Must enjoy customer interaction and has a positive attitude and pleasant phone manners
• Ability to succeed in a revenue-oriented and sales-focused environment
• Ability to work with limited direct day-to-day management

Responsibilities

• Build and manage the lead pipeline of multi-discipline education programs from globally renowned B-schools to senior and top management executives across India and the APAC region.
• Provide in-depth and customized information to interested executives who enquire on comprehensive leadership development programs through video calls, phone and email.
• Ensuring that details pertaining to lead discussions are updated in real-time on CRM software.
• Guiding and following up on program milestones, documentation, timelines, and payments with customers.
• Developing best practices for interaction with customers including standard FAQs to ensure that we are capturing value and ensuring the appropriate programs are recommended.
• Responsible for adherence to the inside sales process, tools, and data management.
• Demonstrates an infectious positive attitude toward the job, the team, and the organization

Skills

Inside sales

Consultative selling

Executive engagement

B2C sales

Verbal communication

Written communication

Phone presence

Video presentations

Excel

Salesforce

Multi-tasking

Tools

Salesforce

Job description

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

Key Responsibilities:

• Build and manage the lead pipeline of multi-discipline education programs from globally renowned B - Schools such IIMs and International Business Schools to senior and top management executives across India and the APAC region.
• Providing in-depth and customized information to interested executives who enquire on comprehensive leadership development programs through VIDEO CALLS, phone and email
• Ensuring that details pertaining to lead discussions are updated in real-time on CRM (Customer Relationship Management) software
• Guiding and following up on program milestones, documentation, timelines, and payments with customers
• Developing best practices for interaction with customers including standard FAQs to ensure that we are capturing value and ensuring the appropriate programs are recommended
• Responsible for adherence to the inside sales process, tools, and data management
• Demonstrates an infectious positive attitude toward the job, the team, and the organization

Skills & Qualifications:

• Good to have, proven inside sales/ consultative selling experience with a consistent track record of exceeding acquisition targets.
• Good to have, experience in successfully engaging with senior executives (CXO and VP/SVP) in sales of products costing over Rs5L.
• Overall 1+ Year(s) of work experience with B2C sales is mandatory.
• Excellent verbal, written communication, listening and data analysis skills
• Strong phone presence "and comfortable doing high-quality online presentations over video calls.
• Comfortable handling leads from India and APAC and opens to working in shifts (there are several India and APAC shifts, timings vary. The early APAC shift starts at 7 am and the late India shift ends at 8 pm IST. The candidate should be comfortable working within this window. 5-day workweek. The roster could be Monday - Friday or Tuesday -Saturday.
• Demonstrated advanced proficiency with Excel and Salesforce
• An entrepreneurial spirit to work in a start-up culture with a diverse and global talent pool
• Demonstrated ability to manage and prioritize multiple programs. Flawless follow-up skills to ensure that leads move to closure
• Ability to be pleasantly persistent with customers. Must enjoy customer interaction and has a positive attitude and pleasant phone manners
• Ability to succeed in a revenue-oriented and sales-focused environment
• Ability to work with limited direct day-to-day management

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

• https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)