Production Support Technician

Keywords Intl1; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Free Cab Facility within Hiring Zones

Mediclaim cover for Self & Family

Lunch / Dinner provided at subsidized

Job summary

Keywords Studios India is seeking an entry-level IT hardware support associate for Asia Pacific operations. The role involves setting up workstations, diagnosing hardware issues, and deploying builds across PCs and mobile devices in-office.

You will contribute to inventory management, floor organization, and provide technical troubleshooting support while learning new platforms and tools in a fast-paced environment.

Qualifications

• Entry-level position; 0–6 months of experience encouraged to apply.
• Basic to intermediate PC/Windows installation and troubleshooting.
• Basic networking knowledge and problem-solving.
• Understanding of build installation on Windows and mobile.
• Exposure to platforms beyond PC is a plus.
• Willingness to learn new platforms and tools.

Responsibilities

• Setup workstations and connect hardware.
• Maintain inventory and organized operation floor/storage room.
• Diagnose and treat hardware issues; initial hardware setup.
• Deploy and update builds, firmware, OS, and images to PCs and mobile devices.
• Assist with floor planning and device allocation; provide technical support.
• Write and maintain technical documents and research new department knowledge.

Skills

PC/Windows installation

Troubleshooting

Networking basics

Build installation

Mobile platforms

Willingness to learn

Job description

Company Introduction:

Keywords Studios, established in Dublin in 1998, now has 73+ studios across Europe, North and South America and Asia with 13,000+ employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.

Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.

For more info please refer to https://www.keywordsstudios.com/

Roles & Responsibilities

• Setup workstations, Connect and set up hardware
• Maintain Inventory sheet
• Maintain an organized operation floor and storage room
• Diagnose and treat broken equipment
• Initial setup of hardware
• Responsible of the deployment and update of builds, firmware, OS and images to platforms, PCs and mobile devices
• Assist with floor planning and hardware & device allocation
• Provide technical support and troubleshooting expertise
• Follow every process established in the department
• Write various technical documents and maintain them up to date
• Initiating research projects to expand and consolidate our department knowledge

Requirements

Skill Set :

• Entry-level position - Candidates with 0-6 months of experience are encouraged to apply.

• Basic to Intermediate PC/Windows Installation and Troubleshooting skills
• Basic to intermediate networking knowledge and related presence of mind
• Basic understanding of build installation and related troubleshooting on Windows and Mobile
• Existing exposure to platforms other than the PC (not mandatory but good to have)
• Willingness to learn platforms other than the PC

Soft Skill:

• Ability and aptitude to learn
• Ability to analyze problems, recommend and implement effective solutions
• Ability to multi-task
• Ability to work effectively and decisively under pressure
• Ability to work on own initiative and monitor own workload
• Ability to work with strict deadlines
• Being able to experiment and use trial and error
• Complies with the security and confidentiality policy set by the company and ensures all team members comply to policies
• Flexibility and availability of work hours, including evening, night and weekend.
• Follows correct process or clearly communicates on any necessary deviations
• Highly organized with the ability to prioritize tasks
• Must possess ‘can-do’ attitude
• Strong self-motivation, reliable and flexible team player

Role Information: IN

Location: Asia Pacific

Studio: Location: Keywords India

Area of Work: QA Testing Services

Service: Globalize

Employment Type: Permanent

Working Pattern: In-Office

Benefits

• Free Cab Facility within Hiring Zones
• Mediclaim cover for Self & Family
• Lunch / Dinner provided at subsidized rates.