IT Executive

Keywords Studios Plc; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

Keywords India is seeking an experienced IT support professional to maintain desktops and laptops, troubleshoot hardware and software, and manage onboarding and offboarding processes.

You will handle asset inventory, network connectivity, VPN access, and Office365 deployment, providing both onsite and remote support in a fast-paced environment.

Qualifications

• 4+ years of experience in providing complete hardware support – assembling of PCs, hardware troubleshooting etc.
• Conduct remote troubleshooting of computer problems
• Maintenance of PC Desktop Systems
• Track and manage inventory of IT assets (laptops, peripherals etc.)
• Installation of PC’s, Network printers over the Local Area Network
• Installation and Configuration of Office365 client software’s
• Training for new hires, as well as offboarding for retrieving equipment
• Resolve Day to Day Desktop Calls
• Provide technical support to users, and maintaining workstation

Responsibilities

• Install, configure, and maintain Desktops and laptops, including upgrades and replacements.
• Troubleshoot hardware problems and coordinate repairs with vendors when necessary
• Manage onboarding and IT training for new hires, and offboarding for equipment retrieval
• Track and manage inventory of IT assets (laptops, peripherals, etc.)
• Provide onsite and remote IT support for hardware and software issues
• Assist users with Desktop and laptop issues (Windows and macOS)
• Help with network connectivity, VPN, and Wi-Fi configurations
• Create and manage Active Directory users and groups (basic)

Skills

Hardware support

Remote troubleshooting

PC maintenance

Asset inventory

Office365 installation

New hire training

Desktop support

Network troubleshooting

Active Directory basics

Tools

Office 365

Ticketing system

Remote desktop tools

VPN

Network printers setup

Job description

Company Introduction:

Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000+ employee strength located across 5 continents and 26 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.

Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies. For more info, please refer to https://www.keywordsstudios.com/

Job Responsibilities:

• Hardware Maintenance: Install, configure, and maintain Desktops and laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
• Manage and lead onboarding and IT training for new hires, as well as offboarding for retrieving equipment
• Track and manage inventory of IT assets (laptops, peripherals etc.)
• Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network check, etc.)
• Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walk-ups, or remote desktop tools, to diagnose and resolve hardware and software issues
• Handle support for user issues related to Desktop and laptops (Windows and macOS)
• Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
• Basic Knowledge of Active Directory user creation, Groups and OUs

Desired Skills:

• 4+ years of experience in providing complete hardware support – assembling of PCs, hardware troubleshooting etc.
• Conduct remote troubleshooting of computer problems
• Maintenance of PC Desktop Systems
• Track and manage inventory of IT assets (laptops, peripherals etc.)
• Installation of PC’s, Network printers over the Local Area Network
• Installation and Configuration of Office365 client software’s
• Training for new hires, as well as offboarding for retrieving equipment
• Resolve Day to Day Desktop Calls
• Provide technical support to users, and maintaining workstation

Role Information: IN

Studio: Keywords India

Location: Asia Pacific

Area of Work: IT & Infosec

Service: Support

Employment Type: Full Time

Working Pattern: In-Office