IT Executive

Keywords Intl1; Gurugram District; On-site; INR 420,000 - 640,000; Full time

Job summary

Keywords Studios India is seeking an experienced IT Desktop Support specialist to join our Asia Pacific studio. You will provide onsite and remote hardware support for desktops and laptops, manage onboarding/offboarding, and ensure smooth IT operations across the site.

You will troubleshoot Windows/macOS issues, assist with network connectivity, VPN setup, and AD basics, while maintaining asset inventories and user support tickets. This is an in-office role in Gurugram.

Qualifications

• 4+ years of experience in hardware and desktop support.
• Experience enabling onboarding, offboarding and device provisioning.
• Familiarity with Windows/macOS and VPN connectivity.

Responsibilities

• Hardware maintenance and troubleshooting for desktops and laptops.
• Onsite and remote IT support via ticketing system and walks-ins.
• Manage onboarding/offboarding and asset inventory.
• Maintain site IT operations and conference room setups.
• Assist users with network connectivity and Active Directory basics.

Skills

Desktop support

Remote troubleshooting

Active Directory

Network basics

Tools

Office 365

VPN

Job description

Company Introduction:

Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000+ employee strength located across 5 continents and 26 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.

Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies. For more info, please refer to https://www.keywordsstudios.com/

Requirements

Job Responsibilities:

• Hardware Maintenance: Install, configure, and maintain Desktops and laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
• Manage and lead onboarding and IT training for new hires, as well as offboarding for retrieving equipment
• Track and manage inventory of IT assets (laptops, peripherals etc.)
• Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network check, etc.)
• Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walk-ups, or remote desktop tools, to diagnose and resolve hardware and software issues
• Handle support for user issues related to Desktop and laptops (Windows and macOS)
• Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
• Basic Knowledge of Active Directory user creation, Groups and OUs

Desired Skills:

• 4+ years of experience in providing complete hardware support – assembling of PCs, hardware troubleshooting etc.
• Conduct remote troubleshooting of computer problems
• Maintenance of PC Desktop Systems
• Track and manage inventory of IT assets (laptops, peripherals etc.)
• Installation of PC’s, Network printers over the Local Area Network
• Installation and Configuration of Office365 client software’s
• Training for new hires, as well as offboarding for retrieving equipment
• Resolve Day to Day Desktop Calls
• Provide technical support to users, and maintaining workstation

Role Information: IN

Studio: Keywords India

Location: Asia Pacific

Area of Work: IT & Infosec

Service: Support

Employment Type: Full Time

Working Pattern: In-Office