Production Support Specialist

Capco; Hyderabad; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Capco is seeking a Production Support Engineer in Hyderabad to keep business-critical services stable and available. You will use Linux/Unix fundamentals, SQL skills and structured incident management to diagnose issues and restore services, while driving automation and preventative improvements.

Ideal candidates have 7-12 years of experience in Operations Engineering or Site Reliability Engineering, with strong communication and documentation skills.

Qualifications

• Experience in Operations Engineering, Production Support, Site Reliability Engineering or similar role.

Responsibilities

• Monitor health, performance and availability of production services.
• Investigate and resolve incidents, outages, performance degradation and alerts.
• Perform structured triage, identify impact and prioritize response.
• Use Linux/Unix tools to diagnose system, process, network, memory and storage issues.
• Analyze logs to identify root causes.
• Execute operational procedures and restoration plans.
• Participate in on-call or out-of-hours support as required.
• Develop and improve monitoring, alerting and service-health checks.
• Reduce manual effort through scripting and automation.
• Identify recurring incidents and deliver preventative improvements.
• Contribute to capacity, resilience and disaster-recovery activities.
• Improve runbooks and SOPs.
• Manage incidents from report to closure and communicate with stakeholders.
• Escalate to specialists with evidence and impact details.
• Support root-cause analysis and post-incident reviews.
• Track corrective actions through to completion.
• Maintain incident/change/problem records.
• Work with PostgreSQL and Linux environments.

Skills

Production Support

Site Reliability Engineering

Incident Management

PostgreSQL

Linux

SQL

Automation

Documentation

Security

Disaster Recovery

Communication

Problem Management

Tools

Observability

PowerShell

Job description

Role: Production Support Engineer

Location: Hyderabad

Experience: 7-12 years

About the role

We’re looking for an Operations / Production Engineer to keep business-critical services stable, secure and available day to day. You’ll combine strong Linux/Unix fundamentals, practical SQL skills and structured incident management to diagnose issues, restore services quickly and improve long-term reliability. This role suits someone who enjoys solving real-world production problems, working calmly under pressure and turning recurring incidents into automation, monitoring and preventative improvements.

Key responsibilities

Production support and reliability

• Monitor the health, performance and availability of production services.


• Investigate and resolve incidents, outages, performance degradation and service alerts.


• Perform structured triage, identify business impact and prioritise response accordingly.


• Use Linux/Unix tools to diagnose system, process, network, memory and storage issues.


• Analyse application and system logs to identify root causes and contributing factors.


• Execute approved operational procedures, recovery activities and service restoration plans.


• Participate in on-call or out-of-hours support arrangements, where required.

Monitoring and automation

• Develop and improve monitoring, alerting and service-health checks.


• Reduce manual effort through scripting, automation and repeatable operational tooling.


• Identify recurring incidents and deliver preventative improvements.


• Contribute to capacity, resilience, disaster-recovery and operational-readiness activities.


• Improve runbooks, standard operating procedures and knowledge articles.

Incident and problem management

• Manage incidents from initial report through diagnosis, escalation, resolution and closure.


• Communicate clearly with stakeholders throughout the incident lifecycle.


• Escalate to specialist teams and suppliers when required, providing useful evidence and impact details.


• Support root-cause analysis and post-incident reviews.


• Track corrective and preventative actions through to completion.


• Maintain accurate incident, change and problem records.

Database and data investigation

• Excellent knowledge of SQL queries, joins, aggregation etc…


• Able to identify non-performing SQL and optmise it in coordination with development team.

Essential skills and experience

• Experience in Operations Engineering, Production Support, Site Reliability Engineering, Infrastructure Support or a similar role.


• Understanding of incident, change and problem-management practices aligned to IT service-management principles.


• Ability to assess impact, prioritise incidents and work effectively under pressure.


• Strong written and verbal communication skills.


• A disciplined approach to documentation, risk management and operational controls.


• Commitment to security, resilience, service quality and continuous improvement.


• Working experience on PostgreSQL and Linux platform is a must.

Desirable skills

• Knowledge of ITIL practices and service-management tooling.


• Familiarity with observability platforms, metrics, dashboards, alerting and distributed tracing.


• Scripting or automation experience using languages such as Bash, Python or PowerShell.


• Experience with deployment pipelines, version control and infrastructure-as-code.


• Understanding of resilience testing, disaster recovery and capacity management.


• Experience working in regulated, financial-services or other highly controlled environments.