Java Production support

Infosys; Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

Infosys is seeking candidates for an application support role in Hyderabad, India. The position involves providing end-to-end L1/L2 production support for business-critical applications and monitoring application health using standard tools. Candidates must have an educational background in MCA, MSc, MTech, or related fields. The role includes responsibilities like incident management, problem resolution, and collaboration with cross-functional teams. Ideal candidates should possess strong problem-solving skills and a good understanding of SDLC and agile methodologies.

Qualifications

• Strong knowledge of incident management and ITIL best practices.
• Experience in application support with understanding of SDLC.
• Ability to analyze performance and propose improvements.

Responsibilities

• Provide end-to-end L1/L2 production support for critical applications.
• Monitor application health and respond to alerts and incidents.
• Execute routine maintenance and deployments.
• Coordinate with teams during major incidents and releases.

Skills

Incident Management

Performance Engineering

Agile Methodologies

Problem Solving

System Documentation

Education

MCA

MSc

MTech

Bachelor of Engineering

BCA

BSc

Job description

Educational Requirements

MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc

Service Line

Application Development and Maintenance

Responsibilities

• Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance.
• Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs.
• Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes.
• Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritization, communication, and closure.
• Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations.
• Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience.
• Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution.
• Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing.
• Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes.
• Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.

Additional Responsibilities

• Knowledge of design principles and fundamentals of architecture
• Understanding of performance engineering
• Knowledge of quality processes and estimation techniques
• Basic understanding of project domain
• Ability to translate functional / nonfunctional requirements to systems requirements
• Ability to design and code complex programs
• Ability to write test cases and scenarios based on the specifications
• Good understanding of SDLC and agile methodologies
• Awareness of latest technologies and trends
• Logical thinking and problem solving skills along with an ability to collaborate