Production Support Professional

TechMojo Solutions Pvt Ltd; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

TechMojo Solutions Pvt Ltd in Hyderabad seeks a proactive Technical Support Engineer to configure and troubleshoot our production platform, resolve customer issues, and coordinate with internal teams. The role demands hands-on debugging of Java-based services in a complex networked environment and a mindset geared toward rapid problem resolution.

You will work in shifting schedules, monitor platform services, handle tickets, and collaborate with sales and customer success to ensure customer

Qualifications

• At least 2 years of technical support experience.
• Customer service oriented with strong written and verbal communication.
• Basic coding skills in Java and knowledge of at least one database.
• Proficiency in Linux and troubleshooting in complex environments.

Responsibilities

• Monitor, debug platform services and run tests.
• Manage and respond to electronic tickets efficiently.
• Liaise with sales, customer success and customers to resolve problems.
• Troubleshoot and configure software and hardware.
• Take on shift responsibilities in a 24/7 monitoring environment.
• Review Java code to help debug issues.

Skills

Technical support

Customer service

Troubleshooting

Java basics

Linux

Job description

The ideal candidate will be responsible for configuring and troubleshooting our platform in production, to resolve our customers technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment where most applications are built on Java , will also make you an ideal candidate.

Candidate must be willing to work in shifts.

Responsibilities

• Monitor, Debug technical platform services and Run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware
• Assume shift responsibilities in a 247 monitoring environment
• Run through Java code to be able to debug the issues

Qualifications

• 2+ years of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills
• Basic coding skills in Java is mandatory and any one database
• Proficiency in Linux

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change.