Development Support Engineer

Terralogic; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Terralogic in Bengaluru is seeking a DevOps-focused support engineer with strong Java JVM troubleshooting, Linux administration, and hands-on experience with Kubernetes, Docker, and Git. You will resolve complex issues, improve DevOps workflows, and contribute to internal tooling and knowledge bases.

The role requires solid English communication and the ability to work independently in a fast-paced environment.

Qualifications

• 2+ year experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs.
• 2+ years’ experience in Linux system administration and troubleshooting.
• Hands-on experience with Kubernetes, Docker, and Git.
• Familiarity with CI/CD pipelines and related concepts.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills, with fluency in English (written and verbal).

Responsibilities

• Diagnose and resolve technical issues with products and integrations.
• Provide recommendations for best practices in DevOps workflows.
• Assist with complex setup, configuration, and troubleshooting of tools and environments.
• Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues.
• Engage with customers to understand challenges and provide tailored solutions.
• Contribute to documentation and knowledge bases to enable self-service.
• Work with Engineering, Product, and DevOps teams to escalate and resolve issues effectively.
• Develop and enhance internal tools for automating diagnostics and improving team efficiency.
• Stay updated on evolving DevOps tools, cloud platforms, and software development trends.
• Participate in team scrums and collaborative problem-solving sessions

Skills

Java troubleshooting with JVM analysis

Linux administration

CI/CD familiarity

Problem solving

English communication

Tools

Kubernetes

Docker

Git

Job description

o Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes,

o Provide recommendations for best practices in DevOps workflows

o Assist with complex setup, configuration, and troubleshooting of tools and environments

o Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues

o Actively engage with customers to understand their challenges and provide tailored solutions.

o Contribute to documentation and knowledge bases to ensure customers can self-serve when possible

o Work closely with Engineering, Product, and DevOps teams to **escalate** and resolve issues effectively

o Develop and enhance internal tools for automating diagnostics and improving team efficiency

o Stay updated on evolving DevOps tools, cloud platforms, and software development trends

o Participate in team scrums and collaborative problem-solving sessions

Qualifications:

Must-Have:

• 2+ year experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs
• 2+ years’ experience in Linux system administration and troubleshooting
• Hands-on experience with DevOps tools like Kubernetes, Docker, and Git
• Familiarity with CI/CD pipelines and related concepts
• Excellent problem-solving skills and the ability to work independently
• Strong communication skills, with fluency in English (written and verbal)

Nice-to-Have:

• Experience in Java development
• Experience with enterprise technologies like LDAP, databases, and REST APIs.
• Certifications in Kubernetes, cloud platforms, or DevOps-related tools
• Open-source contributions or Jenkins community involvement
• Previous experience in a customer-facing technical support role