Tech Consultant - Java production Support

NTT DATA North America; Maharashtra; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NTT DATA North America in Pune, Maharashtra, India is seeking a Tech Consultant - Java Production Support to provide application support for mission-critical Java-based enterprise apps. You will work with development, infrastructure, DevOps and business teams to ensure high availability and reliability.

The role emphasizes incident management, root cause analysis, performance tuning and on-call duties, with hands-on experience in Java, Spring Boot, SQL, and production support processes.

Qualifications

• 5+ years in Java application production support.
• 4+ years with Java, Spring Boot, and RESTful services.
• 3+ years SQL with Oracle/MySQL and database troubleshooting.
• 3+ years using ITSM tools (ServiceNow, Jira) in Agile/ITIL.

Responsibilities

• Provide Level 2/Level 3 production support for Java-based enterprise applications.
• Monitor application health, troubleshoot production issues, and perform root cause analysis.
• Resolve incidents, service requests, and production defects within defined SLAs.
• Analyze application logs, system logs, and database issues to identify and resolve problems.
• Collaborate with development, infrastructure, DevOps, and business teams to implement permanent fixes.
• Perform application deployments, release validation, and post-deployment support.
• Monitor batch jobs, interfaces, and integrations to ensure successful execution.
• Optimize application performance and recommend improvements to enhance stability and reliability.
• Prepare incident reports, knowledge articles, and operational documentation.
• Participate in on-call support, change management, and problem management activities.

Skills

Java production support

Incident management

Root cause analysis

Performance tuning

Tools

ServiceNow

Jira

Oracle

MySQL

Job description

Tech Consultant - Java Production Support

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, we are currently seeking a Tech Consultant - Java production Support to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Role Summary

We are seeking an experienced Tech Consultant - Java Production Support to provide application support for mission-critical Java-based enterprise applications. The ideal candidate will have strong expertise in Java, Spring Boot, SQL, and production support processes, with experience in incident management, root cause analysis, performance tuning, and troubleshooting. The role involves working closely with development, infrastructure, DevOps, and business teams to ensure high application availability, reliability, and operational excellence.

Day to Day Job Duties

• Provide Level 2/Level 3 production support for Java-based enterprise applications.
• Monitor application health, troubleshoot production issues, and perform root cause analysis.
• Resolve incidents, service requests, and production defects within defined SLAs.
• Analyze application logs, system logs, and database issues to identify and resolve problems.
• Collaborate with development, infrastructure, DevOps, and business teams to implement permanent fixes.
• Perform application deployments, release validation, and post-deployment support.
• Monitor batch jobs, interfaces, and integrations to ensure successful execution.
• Optimize application performance and recommend improvements to enhance stability and reliability.
• Prepare incident reports, knowledge articles, and operational documentation.
• Participate in on-call support, change management, and problem management activities.

Basic Qualifications

• 5+ years of experience in Java application production support.
• 4+ years of experience with Java, Spring Boot, and RESTful services.
• 3+ years of experience with SQL, Oracle/MySQL, and database troubleshooting.
• 3+ years of experience using ITSM tools (ServiceNow, Jira) and supporting production incidents in an Agile/ITIL environment.

Nice to Have

• Experience with Linux/Unix environments and Shell scripting.
• Knowledge of Microservices architecture and API troubleshooting.
• Experience with monitoring and logging tools such as Splunk, ELK, AppDynamics, Dynatrace, or Grafana.
• Familiarity with CI/CD tools such as Jenkins, Git, Maven, and Azure DevOps.
• Experience with messaging technologies such as Kafka, IBM MQ, or RabbitMQ.
• Knowledge of Docker, Kubernetes, and cloud platforms (AWS, Azure, or GCP).
• ITIL Foundation certification.
• Experience in Banking, Financial Services, Insurance, or other mission-critical enterprise applications.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.