Production Support Engineer L2

Avenue E-Commerce Limited; Mumbai Suburban; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

5 days working

Able to work in product based environment

Ample opportunities to learn

Job summary

Avenue E-Commerce Limited is seeking an Assistant Manager - HR with 4-7 years of experience in ITSM and application support. This mid-senior role requires strong communication skills and knowledge of ecommerce and incident management processes. Join a dynamic team focused on continuous learning and improvement in a product-based environment.

Qualifications

• 4-7 years of relevant experience required.
• Good communication skills in English, verbal and written.
• Experience with ITSM and issue tracking processes.

Responsibilities

• Responsible for global service delivery and DR management.
• Capture and action the root causes for critical incidences.
• Coordinate with all tracks for smooth functioning of applications.

Skills

Communication Skills

ITSM

Application production support

Incident management

Excel

JIRA

Ecommerce domain knowledge

BCP and DR process knowledge

Education

B.Sc Computer Science/ BCA/BE/B Tech/M Tech/MCA

Tools

Manage Engine SDP

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Avenue E-Commerce Limited

Assistant Manager - HR at Dmart Ready | Ex-Tata Technologies | Ex-Fujitsu | Ex- IBN | MBA in Human Resource

Min 4-7 years of relevant experience

Education: B.Sc Computer Science/ BCA/BE/B Tech/M Tech/MCA

Role & responsibilities

1. Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory)

2. Own the overall production support for all tracks.

3. Capture and action the root causes for critical and fatal incidences

4. Crisp reporting of the metrics on weekly and monthly basis

5. Coordinate with all tracks for smooth functioning of applications

6. Reduce repetitive activities efforts by fixing issues or by automating with the help of development team

7. Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics

8. Create issues handling process, standardize and enforce with all tracks, keep it up-to-date

9. Create and implement a plan to scale the support team based on the business expansion plan Preferred candidate profile

10. Good Communication Skills in English - verbal and written (mandatory)

11. Experienced in ITSM and issue tracking processes and tools like Manage Engine SDP

12. Good hands on experience of using JIRA tool and Excel is mandatory

13. Knowledge of Ecommerce domain (Preferred)

14. Knowledge of BCP (Business continuity planning) and DR (Disaster Recovery) process (Preferred)

15. Sound understanding of application production support processes and incident management. (Mandatory)

Perks and benefits:

1. 5 days working

2. Able to work in product based environment

3. Ample opportunities to learn

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

Referrals increase your chances of interviewing at Avenue E-Commerce Limited by 2x

Sign in to set job alerts for “Production Support Engineer” roles.

L1 Engineer – Technical Support (VisionPLUS application)

PRODUCTION SUPPORT (L1 & L2 SUPPORT)

Business Central - Technical - Immediate Joiner

L2 Senior Engineer – Technical Support (VisionPLUS Application)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.