L3 Engineer Support

Aptita; Mumbai Suburban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading company in the Advertising Services industry is seeking an L3 Support Engineer to troubleshoot complex IT infrastructure issues and provide technical support. The ideal candidate will have 7+ years of experience in IT support, proficient in PowerShell, Bash, and various cloud computing platforms. This full-time role is based in Navi Mumbai and encompasses responsibilities such as system maintenance, documentation of technical issues, and implementing solutions to enhance system performance.

Qualifications

• 7+ years of experience in IT support.
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Proficiency in scripting languages (PowerShell, Bash) and virtualization technologies.

Responsibilities

• Troubleshoot and diagnose IT infrastructure issues including network connectivity and server problems.
• Document technical issues and implement solutions for IT incidents.
• Assist L1 and L2 engineers in resolving escalated issues and maintain IT security best practices.

Skills

PowerShell

Bash

VMware

Hyper-V

AWS

Azure

GCP

Job description

Role:L3 Support Engineer

Skills:PowerShell, Bash,VMware, Hyper-V, AWS, Azure, GCP

Experience-7+ years

Notice period-Immediate to 15-20 Days

Location -Mumbai

Email on *************

Roles and Responsibilites:-

• Troubleshoot and diagnose IT infrastructure issues, including network connectivity, server problems, and application errors.
• Analyse system logs, performance metrics, and other data to identify root causes of problems.
• Implement solutions to resolve IT incidents, following established procedures and best practices.
• Document technical issues, resolutions, and workarounds for future reference.
• Escalate unresolved issues to vendors or senior IT staff when necessary.
• Assist L1 and L2 support engineers in resolving escalated issues.
• Participate in the development and implementation of IT documentation, including standard operating procedures (SOPs) and knowledge base articles.
• Stay up-to-date with the latest IT trends and technologies through ongoing training and certification.
• Perform routine maintenance tasks on IT infrastructure, ensuring system availability and performance.
• Assist with IT projects as assigned, including system migrations and upgrades.
• Maintain a strong understanding of IT security best practices and implement security protocols to protect company data.
• Communicate effectively with internal and external stakeholders, including end-users, vendors, and IT colleagues.
• Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP).
• In-depth knowledge of Windows Server administration and troubleshooting.
• Experience with Active Directory, Group Policy, and user management.
• Proficiency with scripting languages (e.g., PowerShell, Bash).
• Experience with virtualization technologies (e.g., VMware, Hyper-V) (desirable).
• Experience with cloud computing platforms (e.g., AWS, Azure, GCP) (desirable).
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Advertising Services

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