Production Support Analyst (2-4 Yrs)

Citi

Mumbai Suburban

On-site

INR 800,000 - 1,200,000

Full time

14 days+

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Job summary

A leading global bank in Mumbai is seeking a Production Support Analyst with 2-4 years of experience in IT support. The role involves front line support for proprietary technologies, monitoring system performance, and incident management. Candidates should have expertise in Unix/Linux, relational databases, and strong communication skills in English. This full-time position offers a dynamic working environment and opportunities for growth.

Qualifications

2-4 years of experience in System Analysis, applications support roles.
Knowledge of ETL jobs and relational databases.
Intermediate or Advanced English required.

Responsibilities

Provide front line support for Citi’s proprietary technologies.
Monitor system processing and performance.
Communicate with operations, technology, and business partners.

Skills

Unix/Linux experience

Database analysis

SQL DML statements

Incident Management

Technology passion

Data analysis

Advanced English

Education

Bachelor's Degree in Computer Science, IT or Engineering

Tools

ServiceNow

ETL tools

Job description

Join to apply for the Production Support Analyst (2-4 Yrs) role at Citi

Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity

Established for more than 200 years, Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance

We are an equal opportunity employer

Job Description:

Team/Function Overview:

Citi Technology are seeking a highly motivated IT professionals to join our Applications Support team in Mumbai. The Applications Support group is responsible for the production environment for a wide range of applications used by Finance, Risk, Compliance and Human Resources functions within the company. The team provides technical support to internal end-users and monitors the health of system’s processing across Citi’s proprietary applications and tools.

Given Citi’s global presence, the successful candidate will support global and/or regional applications to ensure seamless 24 x 7 support working closely with counterparts globally in a follow-the-sun model, along with application development teams, technology infrastructure teams, project teams and the internal Finance, Compliance and/or HR business lines.

Key Responsibilities

We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
Monitor system processing, infrastructure alerts, batch failures, and recover processes when required in partnership with other technical support teams.
Communicate effectively with operations, technology, and business partners on a regional or global basis.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Interact with software vendors to provide best solutions to business problems.
Participates in disaster recovery testing
Participate in application releases, testing and deployment into production if required.
Perform post release checkouts after application releases and infrastructure updates.
Develop and maintain technical support documentation.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

2-4 years of experience in System Analysis, applications support roles.
Knowledge or working experience with Unix or Linux environment. Knowledge of ETL jobs.
Knowledge or working experience on relational databases - Oracle, Microsoft SQL. Should have good knowledge in database level analysis to trace issues to closure. Extensive experience in writing complex and efficient SQL DML statements is a plus.
Experience in Incident, Problem Management: Incident tracking & reporting. Managing ticketed query system. ServiceNow knowledge is a plus (ITIL)
Strong design & execution bend of mind to help resolve complex technical issues.
It is desired but not mandatory to have experience with ETL/Database Development tools.
Passion for technology, eager to learn and make a career in Technology
Knowledge on data analysis and reporting tools is a plus
Intermediate or Advanced English
Bachelor's Degree in Comp science, IT, or other engineering disciplines. Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills, knowledge, or work experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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