Production Support

Luxoft; Bengaluru, Chennai, Gurugram District; On-site; INR 600,000 - 850,000; Full time

Job summary

Luxoft in Bengaluru, India, is seeking a Production Support Engineer to manage production and application support, with emphasis on ServiceNow ITSM processes, release management, and resilient troubleshooting of .NET applications, Web APIs, and microservices.

The role involves monitoring and incident handling, collaborating with stakeholders, and ensuring SLA adherence to minimize downtime and maintain smooth deployments.

Qualifications

• Strong experience in Production/Application Support environments.
• Hands-on ServiceNow Administration and ITSM processes.
• Solid understanding of Release Management and deployment processes.
• Strong troubleshooting expertise in .NET applications, Web APIs, and Microservices.
• Experience in Database Support (SQL Server preferred), query analysis, and issue resolution.
• Knowledge of incident management, problem management, change management, and SLA tracking.
• Experience with application monitoring, logging, and production support tools.

Skills

Production support

ITSM processes in ServiceNow

Release Management

Stakeholder Management

Troubleshooting

Tools

ServiceNow

SQL Server

Monitoring tools

Job description

Role & responsibilities

Hi All,

we are looking for production support engineer with below Skills.

Mandatory Skills:

• ITSM processes in ServiceNow
• Production support
• Release Management
• Stakeholder Management
• Troubleshooting

Mandatory Skills Description:

Required Technical Skills:

• Strong experience in Production/Application Support environments.
• Hands-on experience with ServiceNow Administration and ITSM processes.
• Solid understanding of Release Management and deployment processes.
• Strong troubleshooting expertise in .NET applications, Web APIs, and Microservices.
• Experience in Database Support (SQL Server preferred), query analysis, and issue resolution.
• Knowledge of incident management, problem management, change management, and SLA tracking.
• Experience with application monitoring, logging, and production support tools.