Production and Support Engineer

Virtusa; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Virtusa in Bengaluru seeks a Production & Support Engineer with 3–5 years of experience to provide production support, troubleshoot issues, and ensure high availability.

You will develop automation scripts using Automic and Python, participate in incident management, and collaborate with development teams to drive root-cause analysis and permanent fixes. Linux administration knowledge is a plus.

Qualifications

• 3-5 years of experience in Production & Support or similar role.
• Strong understanding of automation tools such as Automic or equivalent scripting languages (e.g., Python).
• Experience with incident management methodologies (e.g., ITIL) and root cause analysis techniques.
• Knowledge of Linux operating systems administration principles.

Responsibilities

• Provide production support to resolve technical issues related to software applications, ensuring minimal downtime and optimal system performance.
• Collaborate with development teams to troubleshoot and resolve complex problems, identifying root causes and implementing solutions.
• Develop automation scripts using tools like Automic or similar technologies to streamline repetitive tasks and improve efficiency.
• Participate in incident management processes, documenting incidents, tracking progress, and communicating status updates to stakeholders.

Skills

Automic

Python scripting

Incident management

Linux administration

Tools

ITIL

Job description

Roles and Responsibilities :

• Provide production support to resolve technical issues related to software applications, ensuring minimal downtime and optimal system performance.
• Collaborate with development teams to troubleshoot and resolve complex problems, identifying root causes and implementing solutions.
• Develop automation scripts using tools like Automic or similar technologies to streamline repetitive tasks and improve efficiency.
• Participate in incident management processes, documenting incidents, tracking progress, and communicating status updates to stakeholders.

Job Requirements :

• 3-5 years of experience as a Production & Support Engineer or similar role.
• Strong understanding of automation tools such as Automic or equivalent scripting languages (e.g., Python).
• Experience with incident management methodologies (e.g., ITIL) and root cause analysis techniques.
• Knowledge of Linux operating systems administration principles.