Senior Production Support Engineer

Luxoft; Bengaluru; Vor Ort; INR 1.200.000 - 2.000.000; Vollzeit

Zusammenfassung

Luxoft is seeking a Senior Production Support engineer to maintain enterprise apps and ensure high availability in a fast-paced environment.

You will handle L2/L3 support, incident management, and releases, collaborating with development, QA and infrastructure teams to drive RCA and preventive actions. Strong ServiceNow ITSM, SQL Server and .NET/API expertise are required.

Qualifikationen

• Experience in production support and ITSM processes.
• Strong troubleshooting across application, database and infrastructure layers.
• Experience with L2/L3 support, releases and service availability optimization.

Aufgaben

• Provide L2/L3 production support for enterprise applications, focusing on incidents, problems and changes.
• Manage ServiceNow tickets, workflows, dashboards and support processes.
• Drive release management activities, including deployment planning and post-release support.
• Troubleshoot complex production issues across app, DB and infra layers.
• Support .NET applications, APIs and microservices architectures.
• Collaborate with development, QA, business and infrastructure teams for stability.
• Perform root cause analysis and implement preventive actions.
• Monitor health and performance against SLAs.
• Prepare operational docs, runbooks and support metrics.

Kenntnisse

ServiceNow ITSM

Release Management

SQL Server

NET applications

Web APIs

Microservices

Incident Management

Change Management

Monitoring tools

Jobbeschreibung

Job Summary

Join a high-performing Production Support team responsible for maintaining and enhancing critical enterprise applications supporting business operations. The role involves providing L2/L3 application support, managing production incidents, driving problem resolution, and ensuring high availability of .NET-based applications, APIs, and microservices. You will work closely with development, infrastructure, QA, and business teams to troubleshoot complex issues, support releases, and maintain operational excellence within a fast-paced production environment. The position requires strong expertise in ServiceNow ITSM processes, release management, SQL Server support, monitoring and alerting tools, and production support best practices. The engineer will play a key role in incident management, root cause analysis, change implementation, SLA adherence, and continuous service improvement initiatives while supporting business-critical systems and customer-facing applications.

Responsibilities

• Provide L2/L3 production support for enterprise applications with a focus on incident, problem, and change management.
• Manage and administer ServiceNow tickets, workflows, dashboards, and support processes.
• Drive release management activities, including deployment planning, validation, rollback readiness, and post-release support.
• Troubleshoot and resolve complex production issues across application, database, and infrastructure layers.
• Support .NET applications, APIs, and microservices-based architectures.
• Collaborate with development, QA, business, and infrastructure teams to ensure application stability and availability.
• Perform root cause analysis (RCA) and implement preventive and corrective actions.
• Monitor application health, system performance, and service availability against SLAs.
• Prepare operational documentation, knowledge articles, support runbooks, and support metrics.

Skills

Must have

• ServiceNow ITSM
• Release Management
• SQL Server
• .NET applications
• Web APIs
• Microservices
• Incident Management
• Change Management
• Monitoring and alerting tools

Qualifications

• Languages: English: C1 Advanced
• Seniority: Senior