Production and Support Engineer

Cloudxtreme; Hyderabad, Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

Cloudxtreme is seeking a Level 2 Support professional in Hyderabad to handle complex incidents and provide second-line technical support. The candidate should have 4–10 years of experience, strong coding and debugging abilities, and solid knowledge of SDLC and ITSM processes.

Proficiency in Java, Unix/Linux scripting, SQL querying, and database experience will be highly valued. Excellent communication skills are essential to coordinate with cross-functional teams and ensure timely resolution of

Qualifications

• 4-10 years of Level 2 Support experience.
• Hands-on coding and debugging skills.
• Strong understanding of SDLC and ITSM processes.
• Good communication skills.

Responsibilities

• Handle Level 2 support tickets and incidents.
• Coordinate with L1/L3 teams and stakeholders to resolve issues.

Skills

Java

Unix/Linux scripting

SQL querying

Database experience

Coding & debugging

Job description

Level L2 Support preferably in 4-10 years range; Good knowledge in Software Engineering and concepts, SDLC and ITSM processes knowledge, Hands-on coding, debugging skills and good communication Skills.

Tech Skills

• Any object oriented programming experience (Java)
• Unix/ Linux commands and scripting experience
• SQL QUERYING. Stored procedures coding & debugging experience, Erase/Cursors
• Database experience